Customer Service Center Representative

Job Information

Opening Date/Time: 02/19/2026 12:00 AM Central Time
Closing Date/Time: 02/25/2026 11:59 PM Central Time
Salary (Monthly): $2,896.00 - $3,614.00
Salary (Annually): $34,752.00 - $43,368.00
Job Type: Full-Time
City, State

Location:

Nashville, TN
Department:
Safety and Homeland Security

Location of (1) position(s) to be filled:
Department of Safety & Homeland Security, Administration Division, Davidson County

For More Information, Visit The Link Below:
https://(Use the "Apply for this Job" box below)./

This position is designed as Hybrid (In office and Remote).

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to one year of full-time work in one or a combination of the following: administrative support, customer service, or call center experience.

Substitution of Education for

Experience:

Course work credit received from an accredited college or university may substitute for the required experience, on a year-for-year basis.

Necessary Special

Qualifications:

• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving your criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Under general supervision, the incumbent is responsible for performing customer service work of average difficulty. This is the working level classification in the Customer Service Center Representative series. The employee performs customer service duties on behalf of the Department. The role differs from the Customer Service Center Representative 3 in that a CSCR‑3 handles the most complex inquiries and may supervise a small staff.

It differs from the Customer Service Center Representative 1, which handles inquiries within a narrow scope at the entry level.

• Facilitate the processing of payments to ensure a positive customer experience and coordinate with Fiscal to gather allocation codes or payment information.
• Provide customer service via phone, chat, email, and other electronic means in accordance with standard operating procedures and guidelines to maintain positive customer relationships.
• Serve as the first point of contact for all customers in cash office and compile reports with information from cash office transactions.
• Verify pertinent information for each inquiry, including licensing information, payment due date, method, and amount with payment presented.
• Monitor and report trends in Customer Service Center that may indicate problems or areas for development; monitor help desk activity to recommend improvements in content or navigation and seek ways to address customer concerns.
• Provide guidance and information on areas of specialization, which may include cross‑training and serving as a mentor for less experienced Representatives.
• Create and maintain templates, FAQs, and other sources of information to ensure the accuracy of information provided to customers and increase efficiency through noted information and inquiries not solved at the Representative level.
• Follow standard operating procedures related to administrative responsibilities in cash office, including opening and closing procedures.

• Drives Results
• Interpersonal Savvy
• Manages Conflict
• Manages Complexity
• Nimble Learning

• Customer and Personal Service
• Call Center Practices
• Clerical Knowledge

• Active Learning and Listening
• Critical Thinking
• Time Management
• Service Orientation
• Persuasion

• Written/Oral Comprehension
• Auditory Attention
• Speech Clarity
• Speech Recognition
• Inductive Reasoning

• Computer/Laptop
• Copier/Printer/Fax Machine/Scanner
• Calculator
• Tablet
• Phones

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver’s license.
• For the past five years, the candidate’s driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, or more than four moving violations.

Please include your Driver’s License Information under the Licenses and Certifications section of your application.
Agencies may allow an exception based on other factors.