Customer Service Representative

Overview

Customer Service Representative
Speedy Cash – Chattanooga, TN

As a Customer Service Representative (CSR), you help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success.

If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!

Customer Service Representative
Speedy Cash – Chattanooga, TN

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success.

If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!

What We Offer

The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits for dental, vision, disability plans, life, accident, critical illness, and more.
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days per year.
• Relaxed, business casual dress code (jeans and sneakers allowed).
• Note:
  
  Benefits are current offerings and may change. Terms and conditions of the governing plan documents apply.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management as needed.
• Uphold compliance with company policies and all applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic,…