Office Supervisor

Environmental Products and Accessories, LLC is headquartered in Hixson, Tennessee, specializing in innovative solutions for environmental and industrial needs. The company operates from its location at 2730 Kanasita Drive. Dedicated to service excellence, Environmental Products and Accessories is committed to providing high-quality products and reliable support to its clients. As a growing organization, we offer professionals an opportunity to make an impact in a dynamic and collaborative environment.

This is an on-site, full-time role based in Hixson, TN, for an Office Supervisor. The Office Supervisor will oversee the daily operations of the sales, purchasing, and accounts receivable departments. They will manage administrative tasks, coordinate scheduling, and ensure that office processes run efficiently. Responsibilities also include supervising office staff, maintaining records, assisting with correspondence, providing support to other internal departments as needed, and providing status updates for each department.

The role requires professionalism, attention to detail, and organizational excellence.

• Administrative and organizational skills, including data entry, record-keeping, and scheduling
• Leadership and supervisory skills to manage office staff and workflows
• Communications skills, including email correspondence, verbal communication, and team collaboration
• Proficiency in office technology and tools, such as Microsoft Office Suite and office management software
• Ability to prioritize tasks, solve problems efficiently, and maintain a high level of accuracy
• Bachelor's degree in Business Administration required; additional qualifications in office administration are a plus
• 2 years of customer service experience required
• Ability to train and assist current and new employees with established job skills
• Ability to lead a team that provides outstanding customer satisfaction and continues to maintain and grow the company’s image
• Proficiency with computer systems.
  
  Knowledge of Microsoft Word, Excel, and Outlook
• Must have excellent organizational, team development, and communication skills
• Must be a detail-oriented, proactive driver of excellence
• The ability to work independently, handle changing priorities, and use good judgment in stressful situations
• Ability to schedule, plan, prioritize, and set goals in connection with job duties
• Must be self-motivated, responsible, and able to complete assigned action items
• Must be open to constructive feedback and have a desire to grow and develop with the organization
• Ability to apply common sense understanding to carry out instructions in written and/or oral form
• Must have a positive can‑do attitude and a willingness to solve problems and initiate action creatively
• Demonstrate attention to detail, time management skills, and the ability to manage multiple priorities within specified time frames to meet customer needs

• Project a professional appearance with the ability to represent our company in a positive manner to our customers and employees
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customer issues and follow problems through resolution
• Set a clear mission and deploy strategies focused toward that mission
• Assist with the development of service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Effectively complete cross‑functional root cause and corrective action to resolve customer‑related issues
• Organize, review, analyze, and file paperwork, which includes sales orders, sales quotes, requisition forms, packing slips, bill of lading, and international commercial invoices
• Adherence to current company programs and policies
• Establish objectives, plans, and schedules to complete established operational assignments
• Mentor and develop the customer service team and nurture an environment where they can excel through encouragement and empowerment
• Provide regular feedback to supervision for feasible working methods and recommendations for improving workflow
• Special Projects and other duties as assigned
• This position is in an office environment

• Business Casual Dress per Company Policy