Office Manager; Scheduling & Operations Support

Office Manager (Scheduling & Operations Support) About Galloway’s Lawn Service

Galloway’s Lawn Service is a locally owned, fast-growing landscaping and groundskeeping company serving Chattanooga and the surrounding areas. We provide high‑quality lawn care, landscape maintenance, property cleanup, drainage solutions, and full‑service groundskeeping for residential and commercial clients. Our team takes pride in professional work, dependable service, and a commitment to customer satisfaction.

We are seeking a highly organized, dependable Office Manager to keep our day‑to‑day office operations running smoothly. This role is the hub for incoming calls and leads, scheduling, dispatching crews, coordinating estimate meetings, and ensuring follow‑through on billing and administrative tasks. You’ll work closely with ownership, field leadership, and our accountant to maintain an efficient workflow and excellent customer communication.

• Negotiable based on experience, performance and availability.

• Answer phones, respond to voicemails, and handle general receptionist/secretary duties.
• Manage lead intake (website/Facebook/phone), gather job details, and route leads appropriately.
• Schedule estimate appointments and coordinate calendars/availability.
• Assist with dispatching and daily schedule coordination (routing, adjustments, customer notifications).
• Direct calls to the right person, take detailed messages, and ensure timely follow‑up.
• Send appointment confirmations, reminders, and basic customer communications (text/email/calls).
• Track job status and help keep scheduling software/CRM updated (notes, addresses, contact info).
• Follow up on unpaid invoices and past‑due balances professionally and consistently.
• Prepare and submit timesheets/hours to our accountant (weekly/biweekly cadence).
• Organize basic records: invoices, receipts, vendor bills, and internal documentation.
• Support office supply ordering and general administrative organization.
• Maintain confidentiality with customer and business information.

• Strong organization and attention to detail (able to juggle multiple tasks without dropping balls).
• Professional phone etiquette and strong written communication skills.
• Comfortable using computers and common tools (email, spreadsheets, scheduling software, texting).
• Ability to learn new systems quickly and follow established processes.
• Reliable transportation and consistent availability during business hours.
• Must be legally authorized to work in the United States.
• Must pass standard onboarding requirements (eligibility verification, etc.).

• Prior experience in an office manager/administrative assistant/receptionist role.
• Experience in home services (landscaping, HVAC, plumbing, cleaning, etc.).
• Familiarity with scheduling/CRM tools (Jobber or similar), or invoicing workflows.
• Experience with dispatching routes or coordinating field crews.
• Basic bookkeeping/admin experience (purchase receipts, invoice tracking, deposits).

• Competitive hourly pay (based on experience).
• Stable, team‑focused work environment.
• Opportunity to grow with a fast‑growing local company.
• Training on our systems and workflows.

• Monday–Friday (typical daytime business hours; specifics based on workload/season)