Export Coordinator; PEN

Export Coordinator (PEN)

Final date to receive applications: 30 April 2026

Department: Export

Employment Type: Permanent - Full Time

Location: Penang

The main function of this role is to assist customers in day‑to‑day operations, liaising with carriers, transporters, warehouse operators, fumigation companies, and handling ad‑hoc tasks. Monitoring customer support, quotation and maintaining volume and trade lanes.

Ensure all procedures and time frames are followed as per agreed SOPs and workflows & must always be adhered to.

• Attending to local and overseas customer inquiries pertaining to rates.
• Respond promptly to customers’ inquiries on booking confirmation, shipment follow‑up, sailing confirmation, and continuous monitoring of shipments until cargo arrival.
• Responsible for booking preparation and tele‑marketing for local customer cargoes.
• Booking arrangement and follow‑up of container status with carriers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers.
• Follow up with shippers on any discrepancies in packages.
• Ensure all necessary shipping documents are in place within the given time frame.
• Coordinate internally with sales and documentation team.

• Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma in Business Studies / Administration / Management, Logistics / Transportation or equivalent.
• Required language(s):
  English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires interaction with Mandarin‑speaking clients).
• At least 1 year of working experience in the related field is required for this position.
• Preferably experience specialized in freight forwarding / NVOCC industry.

• Career growth and development opportunities.
• Medical insurance.
• Yearly performance‑based incentive bonus.
• Annual dinner, company trip, team‑building activities, and festive celebrations.
• Parking claim, dental allowance, and annual health check.