Desktop Support Technician

Description
Fintech organization is seeking a Desktop Support Level 1.5 Technician to provide frontline and intermediate-level technical support across the company's IT environment. This hybrid role bridges traditional Level 1 duties-such as end-user support and troubleshooting-with select Level 2 responsibilities involving systems administration, networking, and security. The ideal candidate has strong foundational IT skills, can independently resolve moderately complex issues, and understands when to escalate advanced problems to staff.
End-User & Device Support
- Provide daily technical assistance for desktops, laptops, peripherals, and approved software applications.
- Diagnose and resolve issues that exceed standard Level 1 troubleshooting, including OS-level errors, profile issues, third-party application problems, and endpoint performance issues.
- Install, configure, and update hardware, software, and peripherals.
Systems Administration (Entry Level)
- Perform routine tasks in Active Directory such as account provisioning, password resets, and basic permission changes.
- Assist with group membership updates and directory maintenance.
- Manage M365 components including user mailboxes, shared mailboxes, and distribution lists.
- Assist with server-related activities such as reviewing logs, investigating basic alerts, and validating backup status.
Networking Support
- Troubleshoot intermediate network issues including DNS/DHCP conflicts, VLAN connectivity problems, and wireless authentication failures.
- Monitor network performance and identify abnormal behavior for escalation.
Security & Compliance
- Maintain and support endpoint security tools, including triaging alerts and performing threat remediation in accordance with documented procedures.
- Review firewall logs to identify potential issues and escalate unusual activity to technicians.
Maintenance & Monitoring
- Monitor system health dashboards, backup statuses, patch compliance, and performance alerts.
- Perform routine patching, software deployments, and update rollouts in accordance with change control processes.
Documentation & Collaboration
- Document support actions, troubleshooting steps, and system changes in the company's ticketing and knowledge management systems.
- Collaborate with IT staff, MSPs, and vendors on escalated incidents and project-based tasks.
- Contribute to developing and improving support processes and knowledge base documentation.
Skills
end user support, windows, O365, troubleshooting, active directory, powershell, firewall management, Information Security Fundamentals, Tailscale VPN, Virtualization,
Top Skills Details
end user support,windows,O365,troubleshooting,active directory, powershell
Additional Skills & Qualifications
Associate's or Bachelor's degree in IT, Computer Science, or equivalent hands-on experience (1-2+ years in technical support).
- Strong understanding of Windows OS, Windows Server fundamentals, networking concepts, backup processes, and system monitoring.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work independently on moderately complex problems and escalate when appropriate.
Preferred

- Experience with scripting or automation tools (Power Shell, Python).
- Knowledge of endpoint security tools (e.g., Crowd Strike).
- Familiarity with firewalls (Sonic Wall, Palo Alto) and experience reviewing firewall logs.

- Experience with virtualization platforms (VMware, Hyper-V).
- Understanding of zero-trust networking tools (e.g., Tailscale).
- Experience using a ticketing system and prioritizing tasks based on urgency and impact.

- Experience with collaboration tools such as SharePoint, Slack, Teams, and Zoom.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Chatham, NJ.
Pay and Benefits
The pay range for this position is $27.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medica…