Deputy Residential Manager

Head of Care / Deputy Residential Care Home Manager

Gillingham

£45,000

The ideal candidate will play a pivotal role in overseeing the daily operations of the home, ensuring high standards of care for all residents. This position requires strong leadership skills, the ability to supervise staff effectively, and a commitment to providing exceptional care. Daily responsibilities include administering medication, complete updating care plans, assessments, ordering medications, DOLs referrals, appraisal and supervision of staff with the support of the Registered Manager.

• Assist the Manager in the overall management of the care home, ensuring compliance with regulatory standards and best practices.
• Provide strong, compassionate leadership that exemplifies the Meaningful Care Matters ethos and models emotionally intelligent, relationship‑centred practice.
• Lead the embedding of MCM principles into every aspect of life, ensuring that the care environment feels like home, routines are flexible, and residents’ emotional needs shape daily rhythms and priorities.
• Work alongside the Home Manager and Clinical Services Manager to sustain a culture where staff feel empowered, supported, and connected to the people they care for.
• Lead and monitor quality standards through an MCM‑informed lens ensuring both measurable outcomes and the “lived experience” of residents are valued as equal indicators of success.
• Use MCM reflective tools, observations, and feedback to assess the emotional well‑being of residents and the authenticity of care interactions.
• Collate, analyse, and interpret quality and experience data to identify trends, risks, and opportunities for improvement, ensuring lessons learned are embedded in practice.
• Lead on the delivery and coordination of Dementia and Meaningful Care Matters training across the home.
• Organise and lead the Home Action Team – organise, set agendas ensuring effective communication, accountability, and follow‑through on agreed actions.
• Develop and sustain a reflective learning culture, encouraging staff to think deeply about their work, emotions, and the impact of their interactions.

• Experience as a team leader / head of care / deputy manager.
• Previous experience in a care home.
• Strong leadership abilities with proven experience in supervising teams within a care setting.
• Excellent communication skills with the ability to engage effectively with residents, families, and staff members.
• Knowledge of dementia care practices is an advantage.
• A compassionate approach towards residents with a commitment to enhancing their quality of life.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.

An enhanced DBS is a requirement of the post.

IMPORTANT:
Applicants must have the legal right to work in the UK. We are not able to offer sponsorship.

For more information or to apply please call Ross at puro on  or email your cv to r.purbrick @