Business Support Team Leader

Job Introduction

We are seeking an enthusiastic and motivated Business Support Team Leader within the Children's Services division to provide support to the service. The duties include line management of business support officers, liaising with other team leaders to ensure peaks are managed, and ensuring effective administration support is provided at all times. The role involves working closely with Heads of Service to allocate and prioritise work, providing meeting support, maintaining financial records and undertaking project work.

• Hold an NVQ3 in Business Administration and a good standard of education (minimum GCSE grade 5 or above), including Maths and English.
• Work 37 hours per week (Monday‑Friday). The role is hybrid: expected to work in the office at least 3 days per week with the option to home‑work on the remaining days.
• Have experience managing a team, providing one‑to‑one supervision and performance reviews, and managing absence, disciplinary and performance procedures.
• Possess a sound knowledge of Microsoft Office programs and their application.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. The salary offered will be at level A unless you demonstrate meeting the criteria of level B or

C. Progression from level A to B and then B to C is possible once in post.

Applicants should identify their suitability against the job profile requirements as these will inform shortlisting and may contribute to the CPF assessment. The minimum required criteria must be met for consideration.

The role is at level A – the entry point. Essential competencies at level A are required; supported development is offered through induction, probation and performance appraisal.

Medway is a unitary authority in the South East of England, covering the towns of Strood, Rochester, Chatham, Gillingham and Rainham, plus rural areas including the Hoo Peninsula.

Situated in Kent, the area offers green spaces, excellent facilities and easy access to national motorway and rail networks, with superb transport links to London.

We provide local government services for a quarter‑of‑a‑million people, covering education, environment, social care, housing, planning, business and more, ensuring services run smoothly and cost‑effectively.

Working at Medway Council allows you to collaborate with talented colleagues to transform the lives of residents and communities.

Applicants must demonstrate all essential requirements as listed in the job profile.

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Salary: £31,283 per annum (annual).

Job Reference: CSC/25/604/MM

Contract Type:
Permanent Full Time

Working Hours:

37 per week

Closing Date: 22 January 2026

Job Category:
Children's Services – Business Support Teams

Business Unit:
People (Children's, Adults, Public Health, Education & SEND)

Location:

Broadside, Leviathan Way, Chatham, Kent, United Kingdom

Directorate:
People (Children, Adults, Public Health, Education & SEND)

Service:
Children's Services

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. Recruitment correspondence will normally be sent via email.

We reserve the right to close this vacancy at any time prior to the closing date.