Senior Systems Access Management

About the team

Are you an experienced access management professional looking for a new challenge? Our Systems Administration team in Wolverhampton is seeking a Senior Systems Administrator to play a vital role in providing high-quality administration, user-access and system configuration services to our organization. You'll have the opportunity to arrange and conduct system audits, participate in project meetings, and lead the team towards its objectives.

If you're ready to take on a challenging role with the opportunity to enhance processes, this could be the role for you.

This role is a FTC for 12 months and can be based at either our Wolverhampton or Chatham site.

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

You will oversee the administration of a number of critical systems and areas on behalf of the business. The Senior Systems Administrator is accountable for the provision of high-quality administration, user-access and configuration services related to relevant business areas and key business applications.

The key purpose of this role is to provide system configuration and administration services for key applications, including user profile set-up and maintenance. The role will require the job holder to manage a team of System Administrators under the direction of the Head of IT Service Management.

• Manage the team of System Administrators on a day-to-day basis, including task allocation, rota management and all aspects of personal development.
• Provide advice and guidance to the business at ‘second line’ level for a range of critical business systems, including providing support for all Incidents and Service Requests relating to Systems Administration.
• Design and maintain tailored documentation for the supported systems where appropriate, including, but not limited to, guidance around installation procedures, configuration, system rules etc.
• Configure, maintain and set up all core applications as defined within each Service Level Agreement – including role-based user set up, access permissions and user re-certification.
• Act as an escalation point for the System Administrators, assisting in the triage of Major Incidents as needed and undertaking the onward escalation of more complex issues to the appropriate subject matter experts.
• Ensure that the Systems Administration assignment group is meeting the defined Service Level Agreements for all areas supported by the team.

We offer a base salary dependent on experience of between £34,000 - £40,000 and a competitive benefits package including :

• 28 days annual leave plus bank holidays.
• Contributory pension (8% employer 5% employee).
• Life Assurance (4x salary) plus Group Income Protection.
• Access to Private Medical Insurance and Medical Cash Plan.
• Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

We are looking for talented individuals who have the experience and knowledge set out below :

• Previous experience of managing a team.
• Previous Systems Administration experience, particularly in the…