Customer Service Representative

We’re seeking a highly organized, service-oriented individual to join our Tilbury, ON team as a Customer Service Representative.

If you’re ready to take ownership of your work, build relationships, and contribute to a busy and supportive team environment, we want you to be part of our team!

At Jim Moore Petroleum, a division of Mac Ewen, we value your time, expertise, and the contributions you make, every day.

• Respond to customer enquiries, in person or on the phone.
• Take customer orders for goods and services; promote goods and services; respond to enquiries and update accounts.
• Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
• Perform Accounts Receivable tasks including contacting customers.
• Daily bank deposits.
• Process over-the-counter Lubricant sales.
• Cardlock inventory fuel movements.
• Cardlock administration.
• Complete and review daily truck reports.
• Ensure all customer billing is accurate and on time.
• Works to ensure customer files are up to date.
• Ensures supplier invoices are processed accurately and on time.
• Communicate with drivers on matters of schedules, routes, and changes.
• Dispatch, reroute or re-organize deliveries when required.
• Prepares progress reports to ensure processes are in control.
• Contributes to the month-end process.
• Collaborates with sales and operations teams to help coordinate installations and repairs.

• 2+ years in admin, clerical, or accounting – you’ve got experience.
• Strong communication and technology skills.
• A multitasking pro who can juggle priorities and meet deadlines.
• A positive, team-oriented, service-driven rockstar.

• Work with the best in the industry and enjoy a Monday to Friday work week.
• Competitive salary and benefits package (medical, dental, life) for you and your family.
• Compensation: $48,000 - $52,000 per year.
• Paid vacation – because you deserve time to recharge.
• RRSP matching from day one to help you plan for the future.

Need this posting in a different format or require any accommodations during the hiring process? Just let our HR team know – we're happy to help!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Mac Ewen is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.