Support Technician

This role is responsible for delivering exceptional technical support and operational services for our clients customers and internal systems. Key duties include responding to and escalating issues within Service Level Agreements
(SLAs), engaging with customers through multiple channels, and performing hardware installations, upgrades, and replacements. The position involves managing complex IT environments across cloud infrastructure platforms,
including network, operating systems, storage, backup, firewalls, DNS, servers, and virtual machines. Additional responsibilities include maintaining accurate documentation, ensuring secure data center access, and collaborating with the
training team to enhance technical programs. Candidates must demonstrate a commitment
to continuous learning and provide after-hours support as part of an on-call
rotation to ensure high service availability.
The pay range for this pay range $27- $29/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Must Haves:
3-5 years of experience in a
technical support role with a focus on system administration or networking
Intermediate knowledge
supporting and administering in some of these areas:
Virtualization technologies
(VMware, Nutanix AHV, or Hyper

V)
LAN/WAN Networks (Cisco,
Juniper, Arista, etc)
Firewalls (Palo Alto,
Fortigate, Cisco ASA, etc)

Nice to Have Skills & Experience

(PLUS) Load Balancers (F5,
NSX, etc)
Excellent written and verbal
communication skills
Problem solving skills and
the ability to prioritize
Customer service

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.