Resource Specialist Job Chaska area,Minnesota USA,Administrative/Clerical

Job Summary

Under the direction of the Income Support Manager, the Resource Specialist delivers a wide range of services to assist staff and residents utilizing the Career Force Center and Family Resource Center. This role is responsible for connecting individuals to federal, state, and local programs, services, and resources; screening clients for program eligibility; collecting and reporting data; and providing technical guidance on computer software and resource materials to support job searches and access to community resources.

Additional responsibilities include coordinating and maintaining resource materials, managing the online calendar, opening and closing the Family Resource Center, organizing meetings and events, and fostering partnerships. The Resource Specialist also conducts outreach to families, community-based organizations, partners, job seekers, and employers.

Typical Duties And Responsibilities

Performs a variety of customer service and customer assistance functions in the Career Force Center and the Family Resource Center.
Demonstrates commitment to creating a community of belonging and support.
Connects customers to federal, state, and local programs, services, and resources.
Provides guidance and support to customers using Career Force Center software tools for job searches.
Maintains and updates the online calendar.
Coordinates and maintains resources materials in the Career Force Center and the Family Resource Center.
Orders office supplies.
Performs other comparable duties of a like or similar nature as assigned.

Minimum Qualifications

High school diploma or GED

Preferred Qualification

2 years previous experience in providing customer service, client support services, or general program administrative support.

SCORED EXAMINATION PROCESS

All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s), reference checks, and background investigation.

Benefit Summary

Do you have a high school diploma or GED?

How many years of customer service experience do you have?

None/less than one year
One year to less than two years
Two years or more

How many years of experience do you have answering phones and interacting with customers at a front desk reception desk area?

No experience/less than one year
One year to less than two years
Two years to less than four years
Four years or more

How many years of clerical/administrative work experience do you have?

None/less than one year
One year to less than two years
Two years to less than four years
Four years or more

How many years of experience do you have handling and processing highly confidential information in electronic and paper format?

None/less than one year
One year to less than two years
Two years to less than four years
Four years or more

How many years of experience do you have entering and retrieving information in databases that share information across offices, departments, or program areas?

None/less than one year
One year to less than two years
Two years to less than four years
Four years or more

How many years of experience do you have prepping files for scanning/electronic imaging?

None/less than one year
One year to less than two years
Two years to less than four years
Four years or more
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