Customer Service and Adminstrative associate

Customer Service and Adminstrative associate

Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values.
World Class Customer Service
Uncompromising Quality
Family Feel/Professionally Run We're seeking a highly organized and action-oriented full time team member to support the execution of administrative activities related to providing Quali Tech customers with superior service and support our upcoming rebrand marketing initiatives. Right candidate will be a detail-oriented individual who thrives in a fast-paced environment and can seamlessly manage multiple priorities. This role will ensure consistent messaging across various channels.

This could be a great opportunity for an entry level candidate to gain experience in multiple departments in one role.
Essential Duties and Responsibilities:
Customer Service
:
Enter Orders into ERP system, monitor for timely processing and shipment Submits invoices to Customers via E-mail, mail or Customer systems. Process credits and debit memos when required. Review open Aging Report weekly with Finance and assist when needed in obtaining payment Responds to customer requests for documentation or any other type of information needed Manages Internal Price Quotes and prepares proposals for Customers.

Maintains Price List Support and coordinate customer freight delivery work processes within our current freight system Communicate customer concerns or needs to sales staff and executives Compiles data on marketing trends, competitive products and pricing and reports to management Work with company approved tools and systems (Budget Variance, Adage, etc.) as trained by internal instruction (IT). Assist in social media management, public relations outreach support and general marketing support.

Office Administrative Support

• Serve as the primary administrative point of contact for office vendors and service providers; coordinate routine service requests, troubleshoot issues, and maintain vendor contacts and contracts.
• Provide day-to-day administrative support for office operations, including facilities coordination, janitorial follow-up, entrance updates, and holiday notices.
• Manage office supply, breakroom, and general inventory needs; coordinate ordering and vendor support to ensure consistent availability.
• Maintain offsite storage records and inventory using designated tracking systems or online portals.
• Maintain standardized administrative documents, calendars, directories, and organizational charts.
• Support front desk and office communications, including voicemail management, digital displays, email distribution lists, and general office messaging.
• Coordinate seasonal office activities, including holiday dcor setup and tear-down, services awards, and employee recognition (cards, and acknowledgments) in collaboration with department leadership.
• Provide general administrative and operational support, including assistance on equipment issues.

Education and Experience High School diploma or higher. At least 2 years of Customer Service or relevant experience. Experience in manufacturing environment is highly desirable Knowledge and Skills Effective verbal and written communication skills required Highly organized, accurate and detail oriented Sales/marketing, presentation skills Ability to work in a team-based environment Good planning and execution skills Must be a person of high integrity, commitment, and possess a strong work ethic Energetic problem solver Capable of analyzing difficult situations and affecting an appropriate course of action.

Computer software skills applicable to position (i.e. Microsoft Office, internet, etc.) Ability to think conceptually and creatively Must be able to work independently with some supervision

Compensation details:

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