Banker in Training

Banker in Training – Savers Bank

Locations:
STURBRIDGE Branch
CHARLTON Branch

The Banker in Training program is a hands‑on, development‑focused role designed for individuals looking to start or advance their career in banking. This program prepares you to deliver outstanding service, gain product knowledge, and develop the skills necessary to become a successful Universal Banker. You’ll rotate through key areas of branch operations and customer engagement, building the confidence and capability to support a wide range of banking needs, from teller transactions to opening accounts, and eventually, deeper financial conversations.

• Accurately process customer transactions, including deposits, withdrawals, transfers, check cashing, loan payments and ATM processing.
• Efficiently handle customer inquiries, identifying and resolving basic issues promptly.
• Accurately document customer interactions, complaints, and suspicious activities in the appropriate bank systems.
• Assist customers with account recommendations, support closing accounts, updating account information, and providing information on various banking products and services.
• Verify customer identity, account information, and funds availability to prevent fraud while ensuring accurate documentation in banking and CRM systems.
• Quickly identify and effectively resolve issues, handle minor technical problems with banking systems, and offer solutions that meet company and customer needs using in‑depth product and systems knowledge.
• Manage and balance cash drawers daily by accurately recording all transactions, ensuring no discrepancies, and following proper cash handling procedures.
• Perform dual control activities, including vault opening/closing, ATM maintenance, ensuring strict adherence to security protocols.
• Promote exceptional customer service, build positive relationships with clients, and identify relationship deepening opportunities and refer to appropriate team member.
• Identify customer needs and refer them to appropriate banking products and services, including loans, credit cards, and investment accounts.
• Demonstrate teamwork and collaborate effectively to ensure smooth operations. Collaborate with the team, attend sales meetings, and contribute to promotions.
• Actively cross‑sell products and services based on prescribed goals. Refer customers to appropriate services and personnel. Maintain comprehensive knowledge of bank products, services, policies, and regulations.

• Adhere to all banking regulations, policies, and procedures, including Anti‑Money Laundering (AML) and Know Your Customer (KYC) requirements. Contribute to branch security by deterring robbery and theft through vigilance, proper greeting procedures, and monitoring activity.
• Follow bank procedures and policies to ensure the security of cash, customer information, and the safety of the banking environment.
• Ensure the confidentiality and security of customer information in accordance with bank policies. Must follow bank security policies and stay informed on the latest security protocols, and promptly reporting any security incidents.
• Adhere to all banking policies, procedures, regulations, and compliance requirements, actively participate in training sessions, and contribute to a culture of regulatory adherence within the bank. Participate in ongoing training and complete compliance courses as required.

• Participate in Community Reinvestment Act (CRA) initiatives by volunteering in community service opportunities, supporting the bank’s culture of community involvement and social responsibility.

• Perform administrative tasks such as auditing transactions, processing mail, scanning documents, maintaining logs, and ordering supplies.
• Participate in branch operations like opening, closing, audits, dual control, and maintenance tasks.

• Strong interest in financial services and customer relationship building.
• Excellent communication and interpersonal skills.
• A desire to learn, grow, and contribute to a team environment.
• Strong attention to detail and organizational skills.
• Ability to…