COWS Ice Cream Assistant Manager

COWS Inc. Charlottetown, Prince Edward Island, Canada

This person is responsible for the day‑to‑day operation of the ice‑cream store in the absence of the Manager. The ice‑cream assistant manager will be mainly ice‑cream focused, but will also oversee the operation of the retail store in the absence of the Manager and Retail Assistant Manager. This includes accountability for daily staffing and general administrative duties as well as providing leadership in the area of customer service.

• Demonstrate COW WOW SERVICE: “All COWS customers must receive above and beyond care and attention—better than would ever be received anywhere in the world at all times!”
• Greet and serve all customers
• Be competent in all phases of work done by scoopers, sales people, and supervisors
• Order products and supplies
• Handle staff and customer concerns
• Handle voids
• Prepare all menu items, including cone batter, waffle cones and dishes
• Replenish paper supplies and syrup toppings
• Be a liaison between staff and management
• Open and close the store
• Prepare bank deposit
• Handle cash – making change
• Maintain the fresh dairy clean atmosphere of the COWS store
• Maintain a clean fresh personal appearance at all times
• Assist in training of ice cream and supervisory staff
• Other duties to secure the overall operation of the store

• Is energized by customer interaction
• Has strong verbal and communication skills
• Has the ability to build a relationship with the customers and staff
• Has a strong team spirit
• Has a competitive spirit and a desire to sell
• Has efficient and creative problem solving skills
• Has strong leadership and organizational skills
• Has a sense of humor

• Repetitive tasks, specifically in the wrists
• Bending, lifting up to 30 lbs.
• Standing for the duration of the shift

• Reliable transportation
• Availability from mid‑May to October (preferably)