Maintenance Manager

Overview

At Murphy Hospitality Group (MHG), we pride ourselves on an exceptionally high standard of quality service and products and Creating Memorable Experiences for our team and our guests. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages and professional development opportunities. At MHG it s all about the people!

Maintenance Manager

The Maintenance Manager is responsible for the evaluation, planning, organization, and execution of MHG’s Maintenance Program, supporting all locations within the Hotel and Restaurant Divisions. Reporting to the Chief Restaurant Officer (CRO), this role leads a team of maintenance professionals and partners closely with location leadership teams to ensure facilities are safe, compliant, well-maintained, and operating at peak efficiency.

As a key operational leader, the Maintenance Manager plays a critical role in supporting MHG’s operations to assist in enhancing the guest experience. This is a dynamic, hands-on leadership role where no two days are the same, offering the opportunity to solve complex problems, drive continuous improvement, and collaborate across diverse teams.

• Maintenance Execution:
  Perform routine maintenance tasks at a variety of locations (e.g. drywall repair, painting, carpet/floor cleaning, plumbing, ventilation, cooling, heating, caulking, snow removal/salting, landscaping, etc.).
• Assist with adjustments to operational and design elements in the locations (e.g. move furniture, fixtures, equipment, etc.) and other areas as required (e.g. waste removal, cleaning, interior walls and ceilings, etc.).
• Develop and oversee preventive maintenance programs to minimize downtime and extend asset life.
• Plan and prioritize corrective maintenance and emergency repairs across all locations.
• Ensure timely response to maintenance issues impacting operations and guest experience.
• Standardize maintenance processes, documentation, and best practices across locations.

• Ensure all properties meet health, safety, and regulatory requirements.
• Conduct regular site inspections and audits to identify risks and improvement opportunities.
• Oversee safety programs, equipment maintenance, and contractor compliance.
• Partner with leadership to proactively address infrastructure and lifecycle needs.

• Lead, coach, and develop a team of maintenance professionals across multiple locations.
• Set clear expectations, schedules, and performance standards for the maintenance team.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Support recruitment, onboarding, training, and performance management of maintenance staff.

• Develop and manage the maintenance operating budget.
• Control costs while maintaining quality and service standards.
• Source, negotiate, and manage relationships with vendors, contractors, and service agreements.
• Track spending, forecast capital needs, and recommend investments.
• Work closely with Hotel and Restaurant leadership to support operational needs.
• Partner with People, Finance, and Operations teams on planning and execution.
• Communicate clearly and regularly with stakeholders on priorities, timelines, and risks.

• Approachable, easy to talk to, strong interpersonal and relationship-building skills.
• Able to complete physically demanding tasks (e.g. able to lift/carry reasonable loads, climb stairs and occasionally work at heights, walk distances/ spend long hours on your feet, crawl into tight spaces, etc.).
• Highly organized with exceptional attention-to-detail.
• Professional appearance and demeanour.
• Highly conscientious and self-motivated.
• Action oriented, willing to take initiative and driven to succeed.
• Ability to be creative; think outside the box and problem solve on the fly.
• Ability to hold others accountable, give corrective feedback where required.
• An action-oriented leader who builds trust and confidence with internal and external clients.
• A positive, goal-oriented individual with a desire for personal and professional development.
• Hands-on, solutions-oriented leadership style.
• Ability to prioritize and manage multiple locations and competing demands.
• Calm, decisive approach in high-pressure or emergency situations.
• High level of integrity, accountability, and professionalism.

• Must have valid Drivers License and ability to travel to various locations daily.
• 5+ years of progressive maintenance leadership experience, preferably in hospitality, hotels, restaurants, or multi-site operations.
• Post-secondary diploma/degree in Construction/Maintenance related area an asset.
• Trade certification(s) considered an asset (e.g., Plumbing, Electrical, HVAC, Carpentry, etc.).
• Working experience with a variety of hand tools, power tools and equipment.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing,…