Product Intake Team Lead - SpryCIS

Spry Point

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, Spry Engage, Spry Mobile, and Spry Wallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user‑centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award‑winning team in transforming an essential industry that powers communities across the Americas.

The Product Intake Team Lead – SpryCIS shapes what gets built and why by serving as the main entry point for all SpryCIS product work. You'll be the critical bridge between market demand and product execution — transforming client needs, market signals, and strategic opportunities into well‑defined product work that drives SpryCIS forward.

This player‑coach role leads a 2‑person team that owns the discovery phase of product development. You'll decide which problems are worth solving, refine unclear requirements, and ensure every Epic has clear business value before it reaches the development teams. You'll spot market trends that others miss and surface opportunities that shape the SpryCIS roadmap.

What makes this role unique: You operate at the intersection of market intelligence, technical validation, and product strategy. While many product roles are either purely strategic or purely tactical, this role requires both — you'll lead discovery sessions with utility clients in the morning and orchestrate SOW responses across Product Owners and technical SMEs in the afternoon.

Time allocation: 50% discovery and Epic development, 20% cross‑product coordination and technical validation, 20% people leadership, 10% market intelligence and strategy.

• Reject poorly‑defined requirements and challenge proposals when commitments aren't feasible.
• Shape which opportunities make it onto the SpryCIS roadmap through trend analysis and prioritization.
• Define what "ready" means for Epics and hold teams accountable to quality standards.
• Partner with Product Owner Team Leads as a peer to balance workload and coordinate complex discovery.

• Deliver Epics with ROM accuracy within 50% growth margin after Solution Design.
• Final technical review of all SOW content before contractual commitment.
• Coordinate multi‑product SOWs with Point Solutions Group Product Manager.
• Surface market trends and high‑value opportunities that influence product strategy.

• Lead discovery to uncover the real business problems behind client requests — challenge "build this feature" and dig deeper to understand "solve this problem".
• Facilitate discovery sessions with enterprise utility clients, Sales, and internal stakeholders.
• Validate business value and challenge technically‑focused requests lacking clear rationale.
• Decide what's…