Service Center Analyst

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This range is provided by Government of Prince Edward Island. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $64,136.00/yr - CA $75,192.00/yr

Job

Department of Finance

2 Temporary Positions - 1 Year

40 Burns Avenue, Charlottetown, Prince Edward Island C1E 1H7

Published on:
November 28, 2025

Expires on:
December 15, 2025

JOB DESCRIPTION

The Department of Finance is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions.

Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

Our Vision:
Forward-looking people, service, and technology.

Our Mission:
Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

These positions provide first level support for computer system problems by diagnosing, prioritizing, and tracking problems to successful resolution. These positions provide front line Help Desk support to all government users including schools, hospital, and office environments. This is a 7/24/365 operation. Shift work will be required.

Duties will include but are not limited to:

• Provide hardware, software, network, and application help desk support;
• Receive telephone, e‑mail, and written client assistance requests;
• Use on-line Consolidated Help Desk system to record and track problem details and resolutions;
• Connect remotely to workstations to create user profiles/accounts or to unlock user accounts;
• Identify, diagnose, and resolving computer problems and cellular devices with a wide variety of hardware, software, and corporate applications;
• Advise individuals who are IT/site technical contacts or are working in various technology‑related positions on troubleshooting techniques;
• Assess client problems and assigning to appropriate technical staff or group with accompanying diagnostic information;
• Elicit additional information for diagnosis and research beyond initial contact level;
• Use available software tools to remotely install or make changes to client’s computer and cellular devices for applications, printers, and other network‑based functions;
• Escalate, track, and provide follow‑up on unresolved problems with technical staff or service contractors;
• Ensure users receive information on systems updates, errors, and features (new viruses, system outages);
• Document and place service calls with third‑party service providers for defective hardware;
• Monitor progress on problem resolution and advising users on status;
• Perform network‑related tasks and software application tasks;
• Perform tasks related to maintaining and updating the Help Desk software as required;
• Train clients in learning how to use information technology;
• Other duties as required.

Minimum Qualifications:

• Applicants must have a university degree or college diploma with major course work in Computer Technology or a discipline related to the position and experience in the IT industry;
• Demonstrated equivalencies will be considered.
• Must have knowledge of the installation, configuration, and basic and advanced functions of current government standard software versions such as Microsoft Office suite, Microsoft Office 365, etc.;
• Must also have the ability to listen and respond to others’ concerns and to think analytically while problem solving, and be able to work as part of a cooperative team environment;
• Must have the ability to build working relationships to achieve goals; to document details of problems, solutions, and installation procedures clearly and concisely; and be able to communicate effectively both orally and in…