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Event Manager / Planner

Lead Aquatics Service Agent

Job in Charlottesville, Albemarle County, Virginia, 22904, USA
Listing for: Boar's Head Resort
Full Time position
Listed on 2026-02-01
Job specializations:
  • Sports/Fitness/Wellness
    Event Manager / Planner
  • Customer Service/HelpDesk
    Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Description

Responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement

Requirements
  • Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues.
  • Provide support to Aquatics Service Agents in absence of Aquatics Supervisor.
  • Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed.
  • Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction.
  • Help cover all special events, including holidays.
  • Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.
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