Service Dispatcher

Overview

Colonial Webb is seeking an experienced and friendly Service Dispatcher to join our Building Service team in Charlottesville, VA. Service Coordinators perform scheduling, dispatching, and purchasing for customers and Service Technicians.

If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights.

We are focused on our people, our culture and our business. We specialize in multiple trades and our teams do work in New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. We have been providing an array of services for our commercial customers for over 50 years.

• Competitive wages
• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives

• Review and develop the schedule for the day, including any calls or requests that came in after hours and communicate with the Technicians (10-15 on the team) to ensure they are aware of their assignments for the day. Ensure that Technicians have all information required to complete work being performed
• Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion. Track the progress of each service call and update schedule as needed
• Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations.
• Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
• Create purchase orders and order or pre-order necessary materials for service calls, track material shipments and ensure customer is updated on estimated arrival.

• Previous dispatching experience (preferably mechanical, plumbing, or electrical)
• General understanding of HVAC equipment and systems (preferred)
• Ability to work a flexible schedule including overtime (when necessary).
• Possess the courage to make informed decisions without outside input
• Ability to perform multiple activities in a timely manner with high accuracy
• Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads

Equal Opportunity Employer, including disabled and veterans.