Senior Business Analyst- Information Technology-Project Management Office

Senior Business Analyst (BA)

Information Technology - Project Management Office

Department Overview

The Information Technology Services (ITS) department at the University of Virginia (UVA) provides the foundational technology, applications, services, and infrastructure that enable the University's teaching, research, and administrative functions.
The IT Project Management Office (IT PMO) provides Program and Project Management, and Business Analyst support for the CIO Project Portfolio.

Position Summary

As a Business Analyst in the IT PMO, you will support high-impact IT initiatives from the CIO Project Portfolio in a dynamic, fast-paced environment. You will collaborate with teams across UVA ITS and the broader university community to deliver strategic outcomes. This role is responsible for analyzing business processes, gathering and managing requirements, and working with stakeholders and cross-functional IT teams to design and implement solutions that enhance operational efficiency and business value.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with stakeholders to understand current state and business needs.
• Identify inefficiencies, pain points, and improvement opportunities.
• Document functional, non-functional, and technical requirements.

Requirements Management

• Maintain traceability of requirements throughout the project lifecycle.
• Ensure requirements are validated, prioritized, and aligned with objectives.
• Assess changes to requirements, identify impacts, and communicate effectively to stakeholders.

Data Analysis & Visualization

• Collect and prepare relevant data sources for analysis.
• Identify trends, patterns, and anomalies, and present insights in a clear and actionable format.
• Create charts, dashboards, and reports using tools like Power BI or Excel.

Process Mapping & Modeling

• Create visual representations of workflows using Lucidchart, Visio, etc.
• Define "as-is" and "to-be" process states to support design efforts.

Solution Design and Implementation Support

• Partner with technical teams to support the design of optimized solutions.
• Ensure solutions meet business needs and comply with security and compliance standards.
• Support testing efforts across IT and end-user groups.

Stakeholder Communication

• Act as a liaison between business units, IT, and engineering teams.
• Facilitate workshops, interviews, and presentations to gather input and share findings.

Change Management & Implementation Support

• Identify organizational and individual impacts of change.
• Assist in rolling out new processes and technologies.
• Support training, documentation, and feedback collection.

Performance Monitoring

• Help define KPIs and metrics to evaluate process improvements and pilot solution effectiveness.
• Compare and report on actual performance against targets and benchmarks.

Continuous Improvement

• Work consultatively with the PMO Director and Project Managers to implement processes and tools.
• Coach team members to optimize team alignment and efficiency.

Minimum Qualifications

Education
:
High School Diploma required;
Bachelor's Degree preferred.

Experience
:
Minimum of 5 years in business analysis, preferably in IT, process engineering, finance, or operations.

Skills & Competencies
:

• Strong communication, collaboration, analytical, problem-solving, and facilitation skills.
• Excellent interpersonal skills, including influencing and relationship building.
• Proven ability to interact with and present to stakeholders at all levels, including executives.
• Strong qualitative analysis skills (e.g., active listening, rapid iteration, stakeholder engagement).
• Effective planning and organizational skills with the ability to manage multiple priorities.
• Experience in gap analysis, risk assessment, negotiation, and influencing.
• Proficiency with collaboration platforms and presentation tools (e.g., Zoom, MS Teams, PowerPoint).
• Skilled in analytics and process modeling tools (e.g., Power BI, Lucidchart, Visio).
• Understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Highly organized with excellent attention to detail.
• Familiarity with IT service management, applications, and infrastructure (e.g., networks, servers, cloud, security).
• Experi…