Managing Director, Enterprise Systems Engineering

Welcome to TELUS Digital — where innovation drives impact at a global scale. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We partner with organizations to design, deliver, and operate transformative customer experiences and enterprise systems. Leveraging strategic insight, advanced technology, and a people-first culture, we help clients engage customers, modernize operations, and scale their business and operate enterprise-scale managed services with confidence.

Our Managing Director, Enterprise Systems Engineering, will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Toronto, ON, and Vancouver, BC.

As the Managing Director of Systems Engineering & Support at TELUS Digital Solutions, you will lead a global practice of ~2,200 professionals across North America, LATAM, EMEA, and APAC. This high-impact leadership role sits at the intersection of technology, operations, and business outcomes, driving enterprise modernization, AI-powered automation, and operational excellence.

• Lead commercial growth by defining and selling innovative systems engineering and managed services solutions, expanding client relationships, and positioning TELUS Digital as the go-to partner for enterprise modernization, AI-driven operations, and end-to-end transformation.
• Evolve and execute the global strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services to drive client impact and market differentiation.
• Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation to deliver measurable outcomes that drive business growth, operational efficiency, and enhanced customer experience.
• Build and evolve a high-performing global practice, mentoring leaders and teams across geographies to foster innovation, technical excellence, and operational excellence in systems engineering and managed services.
• Ensure delivery excellence for complex systems engineering and managed services initiatives, overseeing solution design, integration, and end-to-end operations for marquee client accounts to deliver tangible business outcomes, including operational efficiency, cost reduction, and enhanced customer experience.

Our Systems Engineering & Support Practice enables clients to modernize enterprise systems, integrate applications, and deliver enterprise-scale managed services — helping organizations operate faster, smarter, and more efficiently while delivering transformative customer experiences.

• Evolve and execute the strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services capabilities to meet client requirements and market opportunities.
• Drive adoption of AI, automation, and emerging technologies across the practice to improve operational efficiency, service quality, and client impact.
• Monitor industry trends and client needs to continuously evolve practice offerings and delivery models.

• Lead, mentor, and inspire a high-performing global team, cultivating a consulting mindset alongside technical excellence, innovation, and collaborative delivery.
• Expand practice capabilities across systems engineering, integration, and enterprise managed services.
• Establish metrics and governance to monitor team performance, delivery effectiveness, and client satisfaction.

• Serve as a trusted advisor to executive clients, shaping modernization, integration and managed services initiatives to achieve measurable business outcomes.
• Collaborate with sales and account teams to shape client solutions, influence proposals, and expand strategic relationships.

• Oversee end-to-end delivery of complex systems engineering and managed services programs, including solution design, integration, and global operations.
• Ensure operational rigor, SLA adherence, quality standards, and risk management, particularly for marquee client accounts.
• Monitor delivery performance against KPIs such as uptime, efficiency, cost optimization, and client satisfaction.

• Champion AI, automation, and advanced technologies in practice delivery to maintain a competitive edge.
• Represent TELUS Digital externally at client forums and industry events, showcasing Systems Engineering & Support as a strategic, outcome-driven practice.

• 15+ years leading systems engineering, technology consulting, or IT leadership practices, ideally with P&L ownership.
• Proven experience managing large, cross-functional, and geographically distributed teams, including managed services operations.
• Track record in enterprise…