Director, Engineering; Marketing Services

Director, Engineering (Marketing Services)

Join TELUS Digital—where innovation drives impact at a global scale. As a leading digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Location & Flexibility

The role can be located in Boston, MA;
Columbus, OH;
Charlottesville, VA; or Durham, NC, with an in‑office hybrid presence on Tuesdays, Wednesdays, and Thursdays.

The Opportunity

As a Director of Engineering, you will guide strategy for Marketing Services, coach teams, and champion a culture of engagement, collaboration, and inclusion. You’ll apply your knowledge of software development, team leadership, client management, and product strategy to continuously improve processes and outcomes.

• Provide technical and engineering leadership to guide decisions, envision long‑term strategy, and plan product roadmaps for clients.
• Lead teams and projects to execute and deliver high‑quality products that exceed the needs of Fortune 500 clients and their users.
• Build and maintain strong client relationships and contribute to business development, including estimations, proposals, and pitches.
• Coach project leaders to align and optimize technical, product, business, and team goals.
• Navigate challenges, minimize friction, and instil confidence through successful execution.
• Simplify complexity and cut through noise to drive teams forward.
• Serve as a point of leadership escalation for clients and teams.
• Facilitate information sharing and collaboration across business units to solve problems, plan resources and allocation, and execute overarching strategy.
• Conduct deep dives with teams starting new projects and assist during major launches.
• Contribute to hiring, retention, thought leadership, estimation, and allocation.
• Lead, mentor, and manage a team of engineering managers, overseeing professional development, career growth, performance management, retention, promotions, compensation, reviews, coaching, and improvement plans.
• Build self‑sufficient project teams leveraging skills, minimizing gaps, and balancing growth opportunities and client needs.

• Recent and significant experience with software development and delivery processes across multiple technologies such as front‑end web, back‑end services, and testing.
• Significant experience leading teams to deliver large and complex software projects for Fortune 500 clients.
• Comfortable working with multidisciplinary teams to optimize product and project goals.
• Experience developing large, complex enterprise ecosystems and managing legacy system challenges.
• Deep understanding of project management best practices, including agile, scrum, kanban, and CI/CD.
• Experience leading, managing, and mentoring diverse teams from all backgrounds.
• Ability to simplify complex problems, identify root cause, and communicate clear priorities.
• Effective and empathetic communication with teams and clients with differing goals and backgrounds.
• Demonstrated experience building and navigating external client relationships to remove obstacles and create successful products.
• Experience working with key client stakeholders to improve engineering and product processes.
• Broad approach to building user‑centered products from analytics, research, design, and data systems.
• Experience using data to advise product decisions.
• Balances ROI with sophisticated product features.

• Managing global teams across multiple time zones.
• Experience with in both product and services organizations.
• Experience with multiple CMS technologies.
• Experience with e‑commerce platforms.
• Experience and certification with Adobe Experience Cloud products.

At TELUS Digital, we are proud to be an equal‑opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

• Healthcare benefits – Medical, Vision, Dental (including an option for 100% coverage of individual employee medical premiums).
• Life & Disability Insurance.
• 401(k) matching.
• Flexible paid time off & paid company holidays.
• Parental leave.
• Employee Assistance Program (EAP).
• And more!

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits.

USA Pay Range

$180,000 – $190,000 USD