Registration Coordinator - University Hospital

Job Title

Registration Coordinator 1 - University Hospital

University Hospital | Registration and Admission

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Registration Coordinator is an expert in product, process or service line areas such as physician appointment scheduling, OR/admission, full-service scheduling, pre-registration and registration, insurance verification, and patient liability determination and communication. This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. The Coordinator schedules return appointments and/or other appointments as assigned, assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs, and provides support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.

The Coordinator solves routine and complex customer problems, knows where to direct customers for specific questions, and communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure needs are met. The Coordinator must create a positive first impression and must be able to use a variety of software packages including the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, etc.

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Location:

University Hospital - Rhodes Hall (0354)

Position Type:
Regular

Scheduled

Hours:

40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion;

treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.