Patient Access Coordinator

The Patient Access Coordinator is responsible for coordinating all duties related to Registration/Patient Access, Insurance Cash Collections, Quality Compliance, Customer Satisfaction, and training support. The Coordinator role requires the demonstration of knowledge by the use of multiple systems and complex payor requirements, area‑specific knowledge, and the ability to communicate in a professional and goal‑directed manner with patients, internal customers, and payers.

The Coordinator maintains knowledge of policies and procedures to support Patient Access Specialists as a first‑line resource/contact, understands staffing patterns, and supports the Supervisory Team to ensure coverage is appropriate at all times, including working in multiple areas at the request of the Supervisory Team. The PA Coordinator audits processes and makes recommendations using data and root cause analysis, understands all Revenue Cycle and Patient Access goals, and serves as a role model for all staff.

• Registration – Obtain and revise patient demographic, insurance, and account information to ensure payment and registration is correct.
• Trains and coordinates the work of Patient Access Registration staff.
• Receives funds, issues receipts, balances cash journals and makes deposits.
• Provides services in a way that maximizes satisfaction and loyalty of those served by Patient Access while maintaining confidentiality of patient information.
• Maintains current working knowledge of Access policies and procedures.
• Performs area‑specific support activities.
• In addition to the above job responsibilities, other duties may be assigned.

• Education:
  
  High School Graduate or Equivalent.
• Experience:
  
  1 year relevant Patient Access experience required; 3 years experience with Customer Service or Patient Access preferred.
• Licensure:
  None.

Job requires sitting for prolonged periods; repetitive motion (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; attention to detail and ability to write legibly and compose messages clearly and concisely.

The starting base rate for this role is $13.38 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.  to read more about UVA’s commitment to non‑discrimination and equal opportunity employment.