Patient Care Specialist

Charlottesville, VA

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. Teamwork is highly valued, with everyone working together to ensure the best care for our patients.  

to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

• Three (3) years of clerical or customer service experience required.
• One (1) year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Experience with Electronic Medical Record systems preferred.
• An Associate's degree may be considered in lieu of the required experience.

Sentara offers a comprehensive benefits package including Medical, Dental, Vision, Paid Time Off, Sick Leave, Tuition Reimbursement, 401k/403B, 401a, Performance Bonus, Career Development Opportunities, and more. Our organization promotes a family-friendly culture that encourages community involvement and growth opportunities.

Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing administrative tasks such as scheduling appointments, coordinating referrals, pre-authorizations, and communicating with patients. Supports practice operations by scheduling meetings, preparing correspondence, maintaining records, and responding to inquiries from patients, providers, insurance companies, etc. Uses high initiative and judgment to prioritize and handle requests and problems.

• High School diploma or equivalent.

• Active Listening
• Coding
• Coordination
• Critical Thinking
• Mathematics
• Microsoft Excel
• Microsoft Word
• Reading Comprehension
• Service Orientation
• Speaking
• Technology/Computer Skills
• Time Management
• Typing Speed 30+ WPM
• Writing

Sentara Healthcare values diversity, inclusion, and belonging, reflecting the communities we serve. In accordance with CLIA regulations, some clinical environments require proof of education, which can be uploaded during application.

This is a tobacco-free environment supporting our mission to improve health every day.