Assistant Director of Student Affairs

UVA's School of Education and Human Development (EHD) is seeking an Assistant Director of Student Affairs who will work closely with the Director of Student Affairs to support and enhance the student experience through proactive and responsive student services. This position serves the full EHD student body, approximately 2,000 undergraduate and graduate students with a specialty focus on supporting online and nontraditional learners.

• Liaise regularly with key Academic Programs and offices to create a cohesive strategy to support EHD's diverse learners.

• Collaborate with EHD Admission and online program faculty to implement consistent online recruiting and outreach strategies for prospective online students.

• Identify and support the elimination of institutional barriers that impact student success and retention.

• Reinforce academic advising for programs and students who need additional support.

• Serve as school point of contact for online student logistical questions (technical, financial, etc.).

• Non‑degree student advising and non‑degree to degree seeking student conversion.

• Maintain Canvas Virtual Community for EHD students, faculty, and staff.

• Proactively identify students in need of academic, transition, or other forms of support.

• Regularly report on student success metrics and provide just in time support and programming.

• Coordinate programming with and referrals to academic support (e.g., library).

• Collaborate with Learning Design and Teaching Innovation team to create effective virtual resources and to inform teaching and learning strategies that will best support the EHD student populations.

• Collaborate with other units to implement consistent forms of retention strategy processes.

• In concert with departmental support staff colleagues, serve as key support contact for students learning off Grounds or Online.

• Create innovative programs and initiatives to support the student experience related to climate and belonging.

• Work in consultation with the Director and members of the Online Programs team to develop and launch student support programming for online students.

• In consultation with Student Affairs leadership, develop proactive measures to educate, advise and counsel students regarding academic and student life issues as well as university policies, procedures and regulations.

• Assist with planning and staffing of key student events including Orientation, Graduation, and Welcome Week.

• Participate in the strategic planning for assigned areas and assist the Director in developing and implementing the overall departmental strategic plan.

• Work with Senior Director of Academic Effectiveness to create systems to collect data and feedback related to student experience and programming to inform improvements or new programs.

• Ensure students receive effective and active support and services to assist them in their academic and personal success throughout the student lifecycle.

• Work with Director of Student Affairs to triage initial student concerns and coordinate appropriate response and support.

• Support the ongoing management of student cases including follow‑up communication and connecting students to necessary resources and university staff.

• Coordinate support and outreach for students who are on academic probation and/or leave of absence.

• Identify and document the network of campus and community services to meet specific needs related to academic stress, legal issues, mental health services, financial support agencies, food services, etc.

• Works in consultation with the Director and members of the Online Programs team to support online students who are facing acute or long‑term difficulties impacting their academic progress.

• Work with EHD Admission team to create and track communication with incoming new students.

• Support communication and outreach efforts related to student events, programs and organizations.

• Manage content collection and distribution bi‑weekly EHD student newsletter sent to all enrolled students.

• Provide case management support for students of concern, including outreach,…