Community Assistant

Company:
Yugo USA
Community:
Crestline Charlottesville

Job Title:

Community Assistant
Position Type:
Part-time / Hourly / On-Site
Compensation: $12.75/h

The Community Assistant (CA) role is a tremendous leadership and career development opportunity that goes far beyond just another part-time job. The CA plays a vital role in creating a supportive and vibrant living environment within a successful student housing apartment community. CAs are integral to the marketing and leasing process in their communities. Once those residents have leased, CAs are responsible for assisting with various needs, promoting community engagement, and maintaining a safe and inclusive atmosphere.

The Community Assistant serves as a resource, provides exceptional customer service, and contributes to the overall success and well‑being of the residents.

• Customer Service: Provide exceptional service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Resident Support: Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.
• Leasing & Marketing: Play a significant role in the leasing and marketing process. Duties include outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits, and more, participating in every element of the sales process.
• Community Engagement: Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.
• Administrative Duties: Assist with administrative tasks such as managing resident inquiries, maintaining accurate resident records and documentation, supporting the coordination of room assignments, move‑ins, and move‑outs, and maintaining community bulletin boards, newsletters, and other communication channels.
• Safety and Security: Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues and safety concerns, assist with emergency response and crisis management protocols.
• Team
  
  Collaboration:
  
  Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff members as needed.
• Other Responsibilities: Participate in the “turn” process and other duties as assigned based on the specific needs of the housing community and institution.

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people. Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on‑call for emergencies.
• Current resident status in good standing (if applicable).

• Customer Service: Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments.
• Interpersonal
  
  Skills:
  
  Solves conflict without blaming; maintains confidentiality; listens; stays calm; remains open to ideas.
• Leadership: Exhibits confidence; inspires and motivates; influences positively; accepts feedback; recognizes others.
• Teamwork: Balances team and individual responsibilities; supports team success; builds morale.
• Diversity: Demonstrates knowledge of…