Member Services Team Member

FLSA Classification

Nonexempt

Member Services Manager

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Direct guests to the membership department for club pricing, costs and enrollment
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• Proficient computer skills
• Must be at least 18 years old

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Days
• Assist with acac programs, special events, or activities outside funcionários department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.