Donor Services Associate

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The Southern Environmental Law Center (SELC) is seeking a Donor Services Associate in our Charlottesville, VA office. This individual will join our Development Operations team and report to our Development Information Manager. The Donor Services Associate will ensure accurate and timely processing of donations, maintain data integrity, and deliver exceptional donor services. This is an excellent opportunity to join a highly successful, nationally recognized organization that is effectively addressing some of the most pressing and challenging environmental issues throughout the South and the nation.

The ideal candidate will coordinate donation logistics in Salesforce, manage and resolve donor inquiries through exemplary customer service, and serve as the primary liaison with SELC’s broker about stock transfers and stock gifts. The position manages data hygiene, deduplication processes, and supports donor engagement initiatives while providing operational assistance as needed.

SELC has a hybrid work model that offers employees flexibility to work remotely up to two days per week.

Employment is contingent on successful completion of a criminal background check.

• Coordinates the processing, documentation and acknowledgment of donations in Salesforce and electronic files according to established protocols.
• Manages and resolves donor inquiries and issues, providing exemplary customer service and stewardship.
• Serves as the primary liaison with SELC’s broker about stock transfers, tracks progress of stock gifts, and communicates with relevant Finance and Development staff regarding these gifts.
• Coordinates with Human Resources team to update staff information in Salesforce.
• Collaborates with the Annual Giving and Individual Giving teams as well as the Communications department to support campaigns, mailings, events, and donor engagement initiatives.
• Manages returned mail and address updates.
• Supports the Operations team with additional tasks as needed.

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum one year of relevant professional experience.
• Proficiency in Microsoft Office programs including Word and Excel.
• Ability to handle confidential information with sensitivity, integrity, and accuracy.
• Reliability, responsiveness, and courtesy in all team and donor interactions.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and self-driven with excellent time management skills.
• Collegial and collaborative team player.

• Experience with Salesforce NPSP preferred.
• Experience in nonprofit fundraising is strongly preferred.
• Connection to the people and places of the South.
• A genuine interest in and commitment to helping SELC create and foster an equitable and inclusive workplace that welcomes people from across the rich racial and cultural diversity of our region.

The Southern Environmental Law Center is one of the nation’s most powerful defenders of the environment, rooted in the South. With a long track record, SELC takes on the toughest environmental challenges in court, in government, and in our communities to protect our region’s air, water, climate, wildlife, lands, and people. Nonprofit and nonpartisan, the organization has a staff of over 200, including more than 130 legal and policy experts, and is headquartered in Charlottesville, VA, with offices in Asheville, Atlanta, Birmingham, Chapel Hill, Charleston, Nashville, Richmond, and Washington, DC.

At our core, we are place-based, rooted in our region, and connected with the communities and clients we serve. We believe in an equitable and inclusive workplace that welcomes people from across the rich racial and cultural diversity of our region and allows diverse perspectives to come to the forefront. We approach our work with the highest level of integrity, holding ourselves to high standards with an emphasis on honesty, accountability, and thoughtfulness.

We value collaboration and camaraderie, realizing we are strongest when we work together and knowing that…