Roadside Assistance Technician; SSP

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement.

With a diverse group of professionals working in a fast‑paced environment, we achieve milestones constantly. We also offer highly competitive insurance benefits, paid time off, and a matching 401(k) program.

Candidate must be available to attend 4 weeks of paid training in Raleigh.

As the Roadside Assistance Technician, you will operate a high equipped vehicle for performing roadside assistance operations, such as accident management, abandoned vehicle tagging and minor assistance (tire change and provide fuel and/or water). An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all events. You will also work in occasions with maintenance personnel for providing them traffic control and other maintenance duties.

You will receive a full training period and constant refreshers to ensure that the roadside assistance is performed on the safest way possible.

We do require open availability; the coverage requirement is 24/7/365 instead of a specific shift. We will do everything we can to not assign people rotating or crazy shifts, but we do have to consider business needs. We’re looking for team members that are available to cover multiple shifts when needed.

• Operates assigned vehicles (pick-ups) and 6-wheel trucks with mounted crash attenuators
• Inspects equipment for proper operating condition, makes minor repairs or adjustments, lubricates and assists in making repairs as required
• Excellent customer relationship and friendly approach to stranded vehicles
• Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on‑call after hours for emergency incident response, as needed
• Adapts easily to changes during the event and fast decision maker
• Performs miscellaneous duties such as general traffic control, pavement repair, roadside assistance, pushing vehicles out of travel lanes and debris and animal carcasses removal
• Available on‑call after hours for emergency maintenance service, as needed
• Performs miscellaneous maintenance on the I-77 Express Lanes Project as required
• Performs miscellaneous building maintenance as required
• Any other job duties as assigned

To perform this job successfully, you must be able to perform each essential duty satisfactory.

• Must possess a valid Driver’s License. Commercial Driver’s License (CDL) is not required but the candidate should have the ability to obtain a CDL, if needed, in the future.
• National Traffic Incident Management Responder Training Program (SHRP2 & TIM) and Incident Management Assistance Patrol (IMAP) NCDOT training will be preferred.
• 0-3+ years of experience in general traffic control and traffic management is desired.
• Previous experience with roadside assistance vehicles such as emergency response and towing vehicles.
• Basic knowledge of automotive mechanics.
• Ability to interact with colleagues in a team structure.
• Self‑motivated and able to motivate.
• Good communication skills.
• User level of Microsoft Office (Excel, Outlook, Word, PowerPoint) and capable of learning and use other PC‑based software.
• Must be able to multitask and problem solve within a…