Staff Engineer, Software Engineer

Overview

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

Job Description

Staff Engineer, Payments
TrueML
Concord, NC
Remote
Full-time
Posted 9 hours ago

Role context
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. Our mission as the Consumer Payment Portal product team is to create intelligent solutions and services that allow our customers to easily pay down their financial obligations.

As a Staff Engineer on our team, you will help us fulfill this mission by applying your strong technical and analytical skills to develop and extend our payments platform infrastructure to continue to process financial transactions safely, securely and consistently. You will work with our payment processing partners and gateways to identify new workflows with an eye on giving our consumers more options to suit their needs, such as alternative payment methods or flexible payment scheduling.

• Lead the architectural design and development of significant software components, systems, and features, ensuring they meet functional and non-functional requirements.
• Define and drive the technical strategy and roadmap for key product areas or infrastructure components, aligning with broader company objectives.
• Tackle the most complex technical challenges across multiple systems to deliver robust, well-engineered solutions.
• Mentor and provide technical guidance to senior and junior engineers, fostering a culture of excellence, innovation, and continuous learning.
• Collaborate with product managers, architects, and designers to define requirements and make key technical decisions.
• Champion best practices for software development, including code quality, testing methodologies, CI/CD pipelines, and system observability.
• Identify, analyze, and resolve complex technical issues and production incidents to improve system reliability and performance.
• Stay current with emerging technologies and industry trends to advocate for their adoption where they provide significant value.
• Uphold engineering standards and contribute to a culture of operational excellence.
• Drive progress on complex projects with strong ownership from conception through deployment.
• Participate in a 24/7 on-call rotation to provide timely resolution to production issues.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 8+ years of progressive experience in software engineering.
• Expert-level proficiency in one or more programming languages, such as Java, Python, Go, C++, or Rust.
• Deep expertise in system design, distributed systems, microservices architecture, data structures, algorithms, and software design patterns.
• Extensive experience with cloud computing platforms (AWS, GCP, or Azure) and containerization technologies like Docker and Kubernetes.
• Proven track record of leading large-scale, complex technical projects from ideation through to production.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal skills, with a demonstrated ability to articulate complex technical concepts to diverse audiences.
• Experience mentoring and developing engineering talent.
• Ability to excel both independently and within a high-performing team.

Compensation Disclosure: This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

We are a dynamic group of…