Child Support Case Coordinator

Overview

Child Support Case Coordinator– Department of Community Resources

Location:

Charlotte, NC (430 Stitt Road, Charlotte, NC 28213). Please apply by: 2/2/2026. Hiring Range: $20.00 - $26.13 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Child Support Case Coordinator position will support the Department Monday – Friday. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role and successfully pass knowledge checks administered during that time.

Location:
430 Stitt Road
Charlotte, NC 28213

Responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
• Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
• Mediate out of court, schedules for court and monitors cases for compliance
• Establish voluntary and judicial paternity and support
• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
• Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system
• Provide financial management of support orders by analyzing, monitoring and reconciling accounts
• May be required to staff shelters in the event of a disaster

• Experience: Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.
• Education: Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.
• Combination of relevant education and relevant experience accepted? Yes

• May require a valid North Carolina or South Carolina Driver's License
• May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit

• Child Support Services experience
• Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Knowledge of

• The Child Support Services Program and applicable legal procedures
• Applicable Federal, State, and local laws, rules, and regulations
• Legal documents; civil/family court legal procedures
• Case management principles
• Multiple social service programs (consolidated human services environment)
• Mediation techniques
• Interviewing techniques
• Customer service principles
• Mathematical principles

Skills

• Providing competent and professional customer service
• Using a computer and related software applications
• Performing mathematical calculations
• Reading and interpreting legal documents
• Applying applicable Federal, State, and local laws, rules, and regulations
• Preparing reports
• Managing complex caseloads in multiple programs concurrently
• Conducting interviews and research
• Relating and comparing data from different sources; organizing, analyzing, and summarizing information relevant to assigned cases

Abilities

• Building Trust:
  Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Care Management:
  Linking, coordinating, and monitoring supports and services
• Collaboration:
  
  Working effectively with others;…