Child Support Case Coordinator

Child Support Case Coordinator – Department of Community Resources

Please apply by: 02/02/2026

Follow Your Calling, Find Your Career

Hiring Range: $20.00 – $26.13 per hour. This is a non‑exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject‑matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, Meck Success, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

The Child Support Case Coordinator position will support the Department Monday – Friday. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role and successfully pass knowledge checks administered during that time.

430 Stitt Road
Charlotte, NC 28213

Responsible for providing professional‑level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
• Monitor court‑ordered payments to determine what action to take when the absent parent is in out of compliance with court order
• Mediate out of court, schedules for court and monitors cases for compliance
• Establish voluntary and judicial paternity and support
• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
• Prepare cases for legal action, including providing direct support to agency attorney in court; testify in court and documents court disposition into the automated system
• Provide financial management of support orders by analyzing, monitoring and reconciling accounts
• May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience:

Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.

Education

Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.

Combination of relevant education and experience accepted? Yes

Licenses and Certifications

May require a valid North Carolina or South Carolina Driver’s License
May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit

Preferred Qualifications

Child Support Services experience
Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Knowledge of

• The Child Support Services Program and applicable legal procedures
• Applicable Federal, State, and local laws, rules, and regulations
• Legal documents; civil/family court legal procedures
• Case management principles
• Multiple social service programs (consolidated human services environment)
• Mediation techniques
• Interviewing techniques
• Customer service principles
• Mathematical principles

Skills

• Providing competent and…