Child Support Case Coordinator; Part-Time

Overview

Part-Time
Child Support Case Coordinator– Department of Community Resources
Please apply by: 2/2/2026

“Follow Your Calling, Find Your Career”

Hiring Range: $20.00 - $26.13/ hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, Meck Success, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

The Part-Time Child Support Case Coordinator position will support the Department Monday – Friday up to 19 hours a week. The selected candidate will undergo a 3-week training period upon acceptance of this role and successfully pass knowledge checks administered during that time.

430 Stitt Road
Charlotte, NC 28213

Responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
• Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
• Mediate out of court, schedules for court and monitors cases for compliance
• Establish voluntary and judicial paternity and support
• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
• Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system
• Provide financial management of support orders by analyzing, monitoring and reconciling accounts
• May be required to staff shelters in the event of a disaster

• Experience: Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.
• Education: Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.
• Combination of relevant education and relevant experience accepted? Yes

• May require a valid North Carolina or South Caroline Driver's License
• May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit

• Child Support Services experience
• Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

• Knowledge of
  :
  The Child Support Services Program and applicable legal procedures;
  Applicable Federal, State, and local laws, rules, and regulations;
  Legal documents; civil/family court legal procedures;
  Case management principles;
  Multiple social service programs (consolidated human services environment);
  Mediation techniques;
  Interviewing techniques;
  Customer service principles;
  Mathematical…