Social Worker - Coordinated Entry

Please note the required work schedule days and hours.

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Please apply by:

Tuesday, January 27th, 2026

Salary Range: $52,132.00 - $65,165.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

This position is public facing and may be located between 3205 Freedom Drive, Charlotte, NC 28208 and between partner locations in which people seeking shelter may attend. Standard hours of Sunday – Thursday from 8:00 am to 5:00 pm. Subject to change, based on need.

Mecklenburg County is the Lead Agency for Coordinated Entry (CE) for the Charlotte-Mecklenburg Continuum ofCare. Coordinated Entry is the intake for the local homeless response system. It is part of the process to access homeless resources and shelter in Charlotte-Mecklenburg.

This Social Worker I position conducts Coordinated Entry (both in person and telephonically) with individuals and families experiencing homelessness, or those at imminent risk of homelessness, to efficiently connect them to the best available (scarce) homeless shelter, temporary housing, or homeless prevention options in the community. It may require the provision of short-term Systems Navigation support to clients until which time they are connected to a homeless services case manager and/or their situation resolves.

This position also engages clients within a strengths-based, solution focused framework to identify their service needs and goals, and to facilitate referrals to community resources so that clients have a plan of action toward enhanced self-determination.

CE clientele is diverse and brings with them a wide range of experiences and concerns; and may be in different stages of mental health, substance use, and trauma recovery.

Provides community-based services to clients, including evaluation, case management, counseling, and referrals. This position, under direct supervision, is responsible for determining the individual's specific problems and assisting in developing an action plan and/or mutual responsibility agreement.

• Assess needs of individuals and families
• Interview clients, obtains family, social, and medical information
• Determine clients' eligibility for financial assistance and if referrals are appropriate
• Provide counseling and services in both individual and group settings
• Discuss goals, expected outcomes and means with which to meet goals and expected outcomes
• Assist clients in the completion of required paperwork for items that may determine program eligibility, referrals, or provide job assistance, such as job applications
• Manage records and maintains history records and prepare reports of services provided
• Refer clients to community resources for services and coordinates benefits and referrals to other agencies
• Develop and evaluate service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
• Help clients work with government agencies to apply for and receive benefits
• Transport clients to appointments such as medical, job-related, or others, if appropriate
• Manage records and documentation of services provided and participate in team case conferences
• Act as a liaison with other staff with referrals and transitioning of clients
• May be required to staff shelters in the event of a disaster

Experience: Bachelors of Social Work from an accredited school of social work and one year of social work experience; or a qualifying internship; or successfully completion of the NC Child Welfare Collaborative program; or a bachelor's degree in a related field with 15 hours of social work/counseling courses and two years of social work experience; or Master's degree from an accredited school of social work;

or a master's degree in a related field with one year of social work experience.

Education: Please see experience.

Combination of relevant education and…