Meter Technician

Overview

The Nexus team has an opportunity for a Meter Technician
. Performs manual work associated with reading, recording, testing, repairing, and calibrating water meters and flow meters; notifies the supervisor and affected customers of existing or potential service problems; documents meter tests and repairs; and performs other work as assigned.

Work Location and Schedule

This position will travel between service areas near Charlotte, NC
. May include weekend scheduling; on-call duty, emergency response and paid overtime on a rotating basis may be required.

• Reads water meters; turn water meters on/off; replace and repair meters as necessary; assist with repairing large meters in the field; clean and adjust meters and registers; replace inaccurate or unrepairable meters.
• Completes a variety of assigned tasks related to the maintenance and rehabilitation of water and sewer infrastructure.
• Records all maintenance, testing and repair activities; maintains adequate inventory of meter parts, supplies, tools and equipment; removes debris that obstructs access to meters; detects and reports to supervisor any unauthorized connections; meter tampering or other irregularities.
• Identifies possible violation of cross connection control program.
• Maintains accurate and up-to-date records.
• Tabulates data; prepares basic reports and other documents.
• Documents customer interaction and Field Activities in Customer Care & Billing.
• Acts as liaison between the customers and customer service personnel to resolve problems/complaints.
• Responds to customer inquiries regarding meter reading schedule, billing, route sequencing and other customer service or billing related matters.
• Provides on-site customer communication.
• Assists with maintaining mechanical, electrical and structural equipment associated with water & wastewater treatment facilities, collection and distribution systems.
• Travels daily between worksites as directed by his supervisor.
• Executes after hours On-Call responsibilities in a weekly rotation with other field staff as scheduled; responds to emergency situations as required.
• May walk 5 - 10 miles per day over established meter route, reading between 200 and 1,200 meters per day; records volume used by residential, commercial, and institutional customers.
• Determines consistency of meter readings; reports unusual cases of water usage to supervisor.
• Inspects meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly.
• Reports irregularities in conformance with company policies and procedures for necessary action by field staff.
• Turns off services for nonpayment of charges within vacant premises; turns on services for new occupants in conformance with company policies and procedures.
• Assists with ordering parts and job costing.
• Prepares a variety of operational reports related to water meter reading activities as well as collection and distribution systems.
• Assists with the installation and/or disconnection of water and/or sewer services.
• May perform routine tasks related to the operation of water and/or wastewater treatment facilities while learning treatment processes.
• May assist in maintaining treatment facilities in conformance with federal, state and local regulatory requirements.

• Mechanical or maintenance experience. General knowledge of safe work practices and the care and operation of a variety of tools and equipment.

• High school diploma or GED

• Water meter reading experience preferred
• Knowledge of cross connection regulations and ability to report violations and other unsafe conditions.

• Proficiency with MS Word, Excel; ability to learn how to use utility-related software
• Ability to work independently in the absence of supervision.
• Demonstrates initiative and desire to learn new tasks.
• Possesses strong electrical and mechanical maintenance skills in the area of water and wastewater maintenance and repair, including working knowledge of collection and distribution systems, pumps, motors, controls and piping.
• Ability to establish and maintain effective working relationships with the general…