Service Technician II

Overview

Your career has a home here.

Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities ’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Want to learn more?

Text “Progress Jobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:
• Electrical, plumbing
• Appliances
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, and flooring
• Roofing, gutters, fasteners
• Interior/exterior lights and ceiling fans
• Fireplaces and Gas fixtures
• Shutters, doors, cabinets, windows, sliding glass doors and locks
• Leaks
• Drywall and Painting
• Pool areas, tile, hot tub/spa, pool furniture
• Other Service areas as required
• Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters
• Report all major repairs or replacements prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Ensures all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to

• High school diploma or equivalent
• Technical College or Trade Program with HVAC Certification is preferred
• Must have a valid Driver’s License in the working state
• Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Required equipment - Employee must have their own tools required to perform ongoing service in residential environment
• EPA Certification Required
• Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred
• Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
• Ability to install all makes & models of residential appliances preferred
• Available for on-call Service, weekends and evenings as needed
• Previous experience in either the single-family or multi-family rental industry preferred
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
• Ability to interact with residents, and vendors/contractors tactfully and professionally
• Strong organizational skills, communication and…