EV Charger - Field Service Technician

Key Responsibilities:

• Execute basic and advanced diagnostic, maintenance, and repair work on all aspects of hyperchargers (commissioning, periodical interventions etc.)
• Work independently and as a team to drive maximum repair efficiency.
• Consistently and concisely detail and document repairs.
• Provide feedback to our remote service and development teams directly to enable continuous improvement of repair procedures and products.
• In agreement with the service coordinator, organization of the service interventions in the respective area of work.

Qualifications:

• Technical training/certificate or work experiences in the field of electrical engineering or demonstrated ability to learn new technologies and processes.
• Experiences as an electrician in the low-voltage range (up to 1,000 V).
• 2+ years of support role in the eMobility/EV Charging industry
• Basic skills for software and diagnostic
• Full stack knowledge of IT infrastructure (hardware, software, network & telecommunication)
• Confident handling of MS Office programs (Windows, Excel, Word)
• Understanding of customer needs and requirements
• A strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive, environments.
• Willing to work flexible hours and overtime on short notice as customer escalations require.
• Ability to lift 75lbs (Components and Units can be heavy and cumbersome).
• Moving up and down ladders repeatedly (Some components may be stacked on shelving and retrieved by ladder) (Service techs will regularly use ladders to perform work).
• Standing/Walking for long periods of time.
• Valid driver’s license and passport.
• High willingness for domestic and international travel.