Senior Electrical Service Technician; Commissioning & Support

About 3nine

3nine designs and manufactures premium oil mist elimination systems for machine tools. Our systems operate in demanding industrial environments where electrical correctness, mechanical integration, and commissioning discipline directly impact performance, reliability, and total cost of ownership.

We support our products through a high‑touch, technically rigorous service model that prioritizes customer outcomes, distributor success, and OEM alignment. Our culture values sound judgment, professionalism, and collaboration.

We are seeking a Senior Electrical Service Technician (Commissioning & Support) to serve as a trusted electrical authority for customers, distributors, and OEM partners across North America.

This role is primarily office‑based, focused on remote technical support, installation validation, commissioning oversight, and escalation management. The position requires deep electrical expertise, strong mechanical understanding, and the ability to guide others toward correct, first‑time‑right outcomes.

While field engagement is part of the role, it is selective and purposeful—typically reserved for commissioning, complex escalations, training, or validation scenarios where hands‑on presence adds value.

In addition to direct customer support, this role contributes to installation standards, service documentation, and training materials, working in alignment with HQ engineering and product management to ensure consistency and scalability.

• Review and validate customer- or partner-performed installations prior to power‑up
• Verify electrical and mechanical readiness against schematics, OEM requirements, and applicable codes (e.g., NEC)
• Support or supervise initial energization, functional testing, and commissioning activities
• Identify non‑compliant conditions and guide corrective actions clearly and constructively
• Approve installations for commissioning and warranty activation once requirements are met
• Serve as a senior technical escalation point for customers, distributors, and OEM partners
• Provide expert-level remote support via phone, email, and video conferencing
• Diagnose and resolve electrical and mechanical issues with an emphasis on first‑call resolution
• Support installation, troubleshooting, preventive maintenance, and warranty‑related inquiries
• Maintain professional, steady communication that reinforces confidence and trust

• Maintain and refine installation, commissioning, and service standards based on field experience
• Revise and develop technical documentation, procedures, and checklists as needed
• Collaborate with HQ engineering and product management to ensure alignment between field reality and product intent
• Deliver technical training for customers, distributors, and internal teams—remotely and on‑site as required
• Coach partner technicians during first‑time or complex installations

• Conduct pre‑install readiness reviews to reduce rework, site time, and risk
• Document service activity, validation results, commissioning sign‑offs, and warranty approvals in CRM or service systems
• Support Sales and Service teams by clarifying electrical requirements, installation scope, and technical risks
• Ensure consistent adherence to quality, safety, and warranty policies

• Active Journeyman Electrician license or equivalent certified industrial electrical training
• 5+ years of experience troubleshooting and validating industrial electrical systems
• Strong ability to read, interpret, and apply electrical schematics, wiring diagrams, and mechanical drawings
• Hands‑on experience with equipment installation, startup, commissioning, or field service
• Solid mechanical aptitude and understanding of industrial equipment integration
• Professional, customer‑facing communication skills
• Ability to apply independent judgment while remaining aligned with standards and processes
• Willingness to travel occasionally within North America
• Valid driver’s license

• OEM, manufacturer, or industrial distributor service experience
• Experience approving installations or supporting warranty activation
• Backgrou…