Field Service Representative II

Overview

Ignite your career at Builders First Source, America’s largest supplier of building materials, value‑added components and building services to the professional market. At BFS you’ll be equipped with all the tools, training and resources you need to grow your career and help make home ownership more achievable every day.

• Address construction service and product issues at the customer’s site to ensure that complaints regarding quality and reliability are resolved efficiently and cost‑effectively.
• Provide training and guidance to less experienced Field Service Reps.
• Investigate and examine the condition of company building workmanship and products on the customer’s site at all stages of construction based on customer concerns; report findings to the Customer Service team.
• Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiate and approve third‑party repair/adjustment; inspect completed work for quality adherence.

• High school diploma or GED, and two (2) years of customer service or field service experience; or equivalent combination of education and experience.
• Completion of Truss Technician Training I & II preferred.

We offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple – provide great plans that help you and your family live happier, healthier and more secure lives.

Builders First Source is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders First Source, please call (214) 765‑3990 or email:  This email address is intended only to request an accommodation and not to submit resumes.