Senior Console Operator

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, March 15, 2026.

More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This role provides analytical and operational support for a centralized security operations center. Represent Duke Energy ESCC as the first point of contact for security events. Utilizes sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management. Requires ability to assess/investigate security events to determine associated threats and appropriate response. Conducts in-depth threat analyses and subsequent reporting to both internal and external stakeholders.

Requires independent decision making in a high stress environment, and the ability to lead team to manage multiple priorities with consistent results. Performs complex analyses using a variety of automated and manual systems, and through communications with key internal and external entities. Assesses incoming threat streams to develop accurate conclusions on security events at monitored sites. Utilizes strong critical thinking skills to evaluate suspicious activities and pre‑operational indicators occurring at or near company sites.

Functions as a decision support for Console Operator personnel. Manages emergency notification procedures in accordance with company response plans. Manages multiple electronic access control systems to monitor and facilitate response for automated alarm systems. Works closely with law enforcement and government agencies to monitor the threat and provide the appropriate security response. Primary responsibility for responding to emergency contingencies for all company facilities.

Ensures regulatory compliance for access control systems. Conduct planned and unplanned Unmanned Aerial Systems (UAS)/drone surveillance missions in support security missions. Provides oversight to shift staff performing Unmanned Aerial systems surveillance missions.

• Works with Console Operators, construct accurate and detailed reports, proofread reports and alarm investigations.
• Assist in maintaining ESCC Workplace standards.
• Utilize sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management.
• Manage multiple electronic access control systems to monitor and facilitate response for automated alarm systems.
• Interact with corporate investigators, law enforcement, and government agencies to monitor the threat and provide the appropriate security response.
• Provide input for ESCC team performance evaluations/coaching opportunities.
• Act as shift lead when Supervisor is unavailable.
• Assist in developing or updating internal procedures.
• Pilot Unmanned Aerial Systems (UAS), act as a Visual Observer (VO), or Payload Operator (PO) in accordance with federal, state, and local laws as well as company directives.
• Perform pre‑mission planning, flight notifications, automation planning, Pre‑job briefings, risk assessments, debriefings, and post‑mission reporting in accordance with the Flight Operations Manual (FOM).
• Provides oversight to shift staff performing Unmanned Aerial systems surveillance missions, other non‑flying tasks supporting the execution of UAS Missions and the continued integration of the technology at Duke Energy.
• Accurately reports flight time, maintenance discrepancies, and accidents in accordance with federal regulations and guidance as well as company policy.

• High School/GED degree
• 3 years related work experience
• FAA Part 107 Remote Pilot Certificate, within 6 months of hire

• Associate degree in Criminal Justice
• 5 years related work experience
• Certifie…