Front Desk Officer

Overview

Become part of one of the largest and fastest‑growing privately held security companies in the U.S. Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high‑quality work environments. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. We have been recognized as a 2026 Forbes Dream Employer, a 2026 Training MVP by Training Magazine, and named on the Inc. 5000 list of America’s fastest‑growing private companies.

Our core values—honor, integrity, and trust—guide everything we do. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore opportunities at Sunstates Security.

Full‑Time Front Desk Officer – Downtown Charlotte, NC (1st & 2nd shift)

Pay: $19.50/hr – paid weekly

This role supports daily security operations to help maintain a safe environment for employees, visitors, and facilities. Ideal for someone beginning a career in corporate security who is eager to learn, detail‑oriented, and customer‑focused. Deliver excellent customer service to client visitors or associates.

• Greet, welcome, and assist visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls.
• Conduct regular patrols via foot and golf cart.
• Maintain detailed and accurate incident reports and daily activity logs.
• Enforce building policies and procedures consistently and respectfully.
• Manage visitor sign‑in and maintain front desk security procedures.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain reception area cleanliness and organization.
• Schedule meetings and manage conference room calendars.
• Assist with basic administrative tasks (data entry, filing, scanning).
• Support office supply inventory and ordering.
• Coordinate with internal teams to direct inquiries appropriately.
• Follow company policies related to confidentiality and professionalism.
• Assist with daily security operations, including access control, badge requests, and visitor management.
• Support event security coordination and meeting security needs.
• Monitor and document security incidents and elevate concerns appropriately.
• Maintain security logs, reports, and documentation.
• Provide professional and courteous service to employees and guests.
• Serve as a point of contact for basic security questions and requests.
• Learn company policies, procedures, and security systems.
• Support continuous improvement initiatives within the security team.

• High school diploma or equivalent.
• 0–2 years of experience in security, customer service, administration, or a related field.
• Strong attention to detail and organizational skills.
• Basic computer skills, including Microsoft Office and Outlook.
• Ability to handle sensitive information with discretion.
• Willingness to work flexible hours, including occasional after‑hours or weekend support.
• 1+ years of experience in a front‑desk, receptionist, or customer‑facing role.
• Ability to stand and walk for extended periods.
• Must be able to work weekends and holidays as needed.
• Ability to multitask and maintain organization in a fast‑paced environment.

High school diploma or equivalent.

PPSB License required.

• Affordable Care Act compliant medical benefits program.
• Dental insurance program.
• Free life insurance.
• Disability insurance.
• Paid time off and bereavement leave.
• Paid holidays.
• Direct deposit or pay cards.
• Employee incentives and referral bonuses.
• Employee of the Month award.
• Education reimbursement.
• Service awards.
• Employee involvement initiatives.
• Management mentoring and support.
• Career advancement opportunities.
• 401(k) program.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans.