Security & Intelligence Operations Center - Triage Team Shift Leader

Security & Intelligence Operations Center - Triage Team Shift Leader

Truist is seeking a Security & Intelligence Operations Center - Triage Team Shift Leader to manage shift schedules, training, quality assurance, and day‑to‑day shift operations. The position is Regular and requires English fluency.

Work Shift:

1st shift (United States of America)

• Perform in both a leadership and individual contributor role within a team that must intake, assess, communicate, and respond to criminal events, workplace violence threats, facility emergencies, and other physical security risks in accordance with SIOC policy and procedure.
• Perform in both a leadership and individual contributor role within a team that must monitor multiple channels for risk events, including phone, email, and intelligence sources such as Everbridge VCC, Everbridge NC4, and Data Minr.
• Ensure compliance with internal policy, procedure, and training guidelines.
• Work closely with the SIOC Operations Lead to assess and elevate risk events.
• Work closely with the SIOC Operations Lead to issue mass communications and incident reports.
• Coordinate teammate schedules to ensure adequate shift staffing.
• Ensure SIOC day, flex, or midnight shift teammates complete assigned training and certifications so that service levels are consistent across all shifts.
• Ensure that the SIOC team delivers empathetic and effective support to teammates, clients, and communities.

• Associate's degree or equivalent education and related training or experience.
• 2+ years of Corporate Security experience, or equivalent as demonstrated through work experience in law enforcement, the military, or other.
• Exercise critical thinking in a high stress, call center type environment with multiple intake channels while coordinating teammate activities, case referrals, and escalations.
• Ability to operate in multiple monitoring systems simultaneously.
• Ability to rapidly intake and assess high risk security events for response and escalation.
• Ability to master physical security workflows, process, and procedure.
• Ability to coordinate and prioritize teammate activities as they respond to risk events to ensure timely and accurate completion of duties.
• Basic computer skills in Microsoft Outlook, Word, and PowerPoint.
• Flexibility to work in a 24 x 7 environment with multiple shift options and on‑call status.
• Excellent ability to communicate clearly in writing and in verbal briefings.

• 2+ years of experience in a security operations center (SOC) or similar function (in addition to Corporate Security Experience).
• Bachelor’s degree.
• Demonstrated proficiency with Everbridge VCC and mass communication tool.
• Demonstrated proficiency with Data Minr.

All regular teammates working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teams receive no less than 10 days of vacation (prorated), 10 sick days, and paid holidays. Additional benefits may be available based on division and position.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EE Io E-Verify IER Right to Work

Location:

Charlotte, NC