Loss Prevention Officer

Location

Charlotte, NC – Omni Charlotte Hotel, AAA four‑diamond in Charlotte’s financial district, near Blumenthal Performing Arts Center, Discovery Place, Charlotte Convention Center, and the Epi Centre entertainment district.

Loss Prevention Officer – ensure the safety of guests, employees, and property; enforce hotel policies; prepare incident reports; conduct security rounds and lock audits; respond to emergencies; collaborate with departments; assist with guest inquiries.

• Perform security rounds of the front‑of‑house and heart‑of‑house areas.
• Conduct lock audits and maintain the highest security standards.
• Respond immediately to emergency incidents and security requests.
• Maintain guest, associate, and hotel safety and security at all times.
• Enforce hotel policies with courtesy, tact, and firmness.
• Familiar with all emergency situations and fire alarm procedures.
• Provide written reports on all activities during each shift.
• Assist with guest requests and concerns, adhering to the service recovery process.
• Assist with retrieving items from the Purchasing department after hours and on weekends.
• Use friendly and appropriate expressions when engaging guests.
• Cooperate with Housekeeping Department to ensure public areas are clean and tidy.
• Direct guests to the Front Desk or meeting rooms.
• Engage in conversation with as many guests as possible.
• Maintain 4‑Star/4‑Diamond standards of guest service.
• Follow all company safety and security policies and procedures.
• Maintain professional attitude and appearance.
• Perform other duties and special projects as assigned by Security Leadership and Management Operations Director.

• Previous security experience preferred.
• CPR Certified.
• Flexible schedule to include weekends, holidays, AM and PM shifts.
• Stand and walk for an extended period or for an entire work shift.
• Exposed to indoor and outdoor environments with hot and cold temperatures.
• Lift, carry, and place objects weighing up to 50 pounds without assistance; push/pull objects weighing up to 100 pounds without assistance.
• Exposure to various hazardous chemicals.
• Must work 1st and 2nd shift; provide support to 3rd shift when needed; must work weekends.

• Desktop computer (Pre Synct, Windows, Microsoft Office)
• Printer
• Telephone
• Two‑way radio

Entry level

Full‑time

Management and Manufacturing

Omni Hotels & Resorts is an equal opportunity employer – veterans, protected veterans, and disabled applicants are encouraged to apply. The EEO is the Law poster and its supplement are available. For special assistance, please send an email to applica

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