CCTV Security Officer

Join to apply for the CCTV Security Officer role at Securitas Security Services USA, Inc.

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Join to apply for the CCTV Security Officer role at Securitas Security Services USA, Inc.

This range is provided by Securitas Security Services USA, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $18.00/hr

Provide live video surveillance and monitor activity for Securitas Operation Center (SOC) clients through the use of appropriate systems and software applications. Observe and respond timely to urgent situations in a call center environment. Act as a liaison between client, field office, and emergency response personnel to ensure accurate and timely communication. Provide responsive and reliable assistance by exercising good judgment and by using good customer service skills at all times.

Take proper action to assure that the Company is providing the best service to its customers and clients. The position serves as the key point of contact while ensuring the safety and welfare of life and property.

Specifics

• Staring Wage $18.00 (18.50 after 90 days in good standing)
• MUST BE ABLE TO WORK WEEKENDS
• Weekly Pay, Overtime Available
• Holiday Pay – 2.5x Hourly Wage, Performance Bonuses
• Must be computer literate and understand technology

• Provide continuous observation and surveillance of client sites. Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff. Report incidents or suspicious activity to client representatives or company management utilizing established procedures. Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response.
• Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type. Gather data and document proper systems as required. Inform client or field management of any serious safety, business jeopardy or other operational situations.
• Provide event history and update information as appropriate. Produce standardized written Incident Reports that are concise, informative and accurate.
• Provide ongoing administrative support for the SOC and assistance to shift supervision. Advise shift supervision of any changes in contact profiles, database information or procedure that needs to be updated. Seek out updates when communicating with clients and field management so that the SOC database information is current, to proficiently respond to field operation requirements.
• Ensure that departmental standards regarding quality and productivity are maintained.
• Assist with and/or initiate projects that improve the overall efficiency of the Securitas Operation Center (provide assistance in testing and evaluation of new security technologies).
• Perform customer service functions including call handling as dictated by operational needs. Assist with special projects and perform other duties as requested by management.

• Computer literate
• Ability to type a minimum of 25 words per minute
• Demonstrated proficiency in office software applications including Word, Excel, and Outlook

• Must be able to communicate effectively in English(speak, read, and write)
• Must possess excellent verbal and written skills, including good grammar
• Clear, professional, and pleasant speaking voice and courteous telephone manner
• Ability to listen to calls and respond verbally while documenting in writing…