Customer Operations & Inside Sales Specialist

3nine is a pioneering Swedish company specializing in oil mist separation products and services to ensure clean air in the metalworking industry. Founded in 2002 and headquartered in Stockholm, we have a global presence with operations in Sweden, France, Germany, and the US, supported by a network of dealers and partners in over 50 markets.

Our Mission:

We believe access to clean air is a fundamental right. Our team provides innovative clean air solutions that transform industrial indoor environments.

Why Join Us?

Innovative Environment:
Be part of a company that values creativity and innovation.

Global Reach:
Work with a diverse and inclusive team across multiple countries.

Passionate Team:
Collaborate with driven colleagues committed to making a positive impact.

Ready to Make a Difference? Explore exciting career opportunities with 3nine and help us create a cleaner, healthier future for everyone.

The Inside Sales & Support Specialist is responsible for driving revenue growth and delivering exceptional customer service by supporting the sales team, managing inbound inquiries, preparing quotes, and coordinating order fulfillment. This role ensures a seamless customer experience from first contact through post-sale support. The ideal candidate is organized, customer-focused, technically curious, and comfortable working in a fast-paced industrial or OEM distribution environment.

• Serve as the primary point of contact for inbound calls, emails, and chat inquiries.
• Qualify leads, understand customer needs, and route opportunities to the appropriate territory or product specialist.
• Develop and maintain strong relationships with customers, distributors, and partners.
• Provide product information, availability details, and recommendations aligned with Total Cost of Ownership (TCO) messaging.
• Support outbound sales campaigns when needed (follow-ups, distributor outreach, customer reactivation).

• Prepare and send accurate quotes for equipment, parts, accessories, and consumables.
• Apply appropriate discount structures and ensure margin targets are protected (generally >50%).
• Enter sales orders, coordinate with operations or service teams, and follow through until delivery.
• Track open orders, backorders, and shipping schedules; communicate updates proactively.
• Maintain accurate customer and order data in CRM/ERP (Microsoft 365, Business Central, or equivalent).

• Assist customers with product selection based on application details and performance requirements.
• Support troubleshooting for basic technical issues and escalate complex matters to service or engineering.
• Help manage product documentation, FAQs, and internal knowledge bases.
• Maintain dashboards, reports, and activity logs for sales visibility and forecasting.
• Support price updates, product launches, and discontinuations.
• Assist with warranty registrations, service scheduling, RMA coordination, and customer follow-up.
• Participate in sales meetings and provide input on customer trends and competitive intelligence.

• 2–5 years of experience in inside sales, customer service, account coordination, or related role.
• Experience in industrial equipment, manufacturing, engineering, or OEM distribution preferred.
• Strong communication skills—clear, professional, and customer-centric.
• Proficiency with CRM/ERP systems (Business Central or similar is a plus).
• Ability to read basic technical specifications or drawings (desired but not required).
• High attention to detail and comfort working with pricing structures, margins, and discounts.
• Strong organization and follow-through skills.
• Customer-focus and problem-solving mindset
• Sales acumen and ability to qualify opportunities
• Technical curiosity and willingness to learn products
• Teamwork and cross-functional collaboration
• Time management and multitasking
• Process discipline and documentation accuracy

• Quote turnaround time and accuracy
• Customer satisfaction and responsiveness
• Support to field sales and distributor network
• Contribution to revenue and margin targets

$45,000 - $60,000 (based on qualifications)