Salon Account Manager

Key Responsibilities

Account Management & Growth

• Manage a portfolio of salons supporting their needs remotely
• Proactively reach out to assigned accounts via phone, email, and text
• Increase average order size and reorder frequency
• Identify opportunities to grow accounts
• Educate salons on promotions, new launches, and brand programs
• Place and manage orders accurately and efficiently
• Recommend products based on salon needs, services, and retail goals
• Track account performance and follow up on dormant or declining accounts
• Support seasonal campaigns, incentives, and growth initiatives

Relationship Building

• Serve as the primary point of contact for assigned salons
• Build trust through consistent communication and follow-through
• Understand each salon’s business goals and challenges
• Partner with outside sales reps to support salons and understand their needs

Administration & Reporting

• Maintain accurate records and account notes in Netsuite
• Track outreach, conversions, and growth metrics
• Provide feedback on trends, objections, and client needs
• Collaborate with operations to resolve order or inventory issues

• Growth in annual sales across assigned accounts
• Increased reorder frequency and average order value
• Retention rate of assigned salons
• Responsiveness and customer satisfaction

• 1–3 years of inside sales, account management, or customer service experience
• Beauty, salon, or professional products industry experience preferred
• Strong communication and relationship-building skills
• Organized, detail-oriented, and comfortable managing multiple accounts
• Confident using CRM systems, email, and basic sales reporting tools
• Self-motivated with a growth mindset

• Medical/dental/vision plan (80% of premium paid by company)
• 401k
• Performance bonuses (Quarterly and annual)

This position plays a critical role in nurturing emerging salon partners. By providing consistent support, education, and strategic selling, the Internal Sales Representative helps turn smaller accounts into long-term, profitable relationships.