Account Manager

Overview

Are you a relationship‑driven professional who thrives in a fast‑paced environment? Do you bring clarity, energy, and purpose to every client interaction? If so, we want to hear from you!

We are seeking an Account Manager who will play a critical role in cultivating strong client partnerships and ensuring exceptional customer satisfaction. In this role, you’ll be more than an account manager—you’ll be a trusted advisor, a champion for client success, and a key contributor to the company’s continued growth.

Compensation/Benefits include:

• Medical, dental, and vision insurance
• 401(k) Retirement Plan
• Paid vacation and holidays
• Excellent training
• Great team-oriented work environment

• Develop and maintain strong relationships with all client touchpoints to ensure satisfaction and retention.
• Serve as the primary point of contact for a portfolio of accounts, providing clear, consistent communication.
• Identify opportunities for account growth, including upselling and cross‑selling.
• Resolve client issues promptly by partnering with internal teams.
• Conduct regular business reviews to assess performance, forecast needs, and uncover new opportunities.
• Maintain detailed account plans that outline goals, risks, and opportunities.
• Collaborate with internal teams on new product development and enhancements.
• Respond to customer inquiries and ensure needs are addressed quickly and accurately.
• Collect and analyze client data to identify trends and evolving requirements.
• Prepare progress and performance reports for clients and senior leadership.
• Partner with sales to identify and execute upsell, cross‑sell, and renewal strategies.
• Maintain accurate documentation and client records to support account health.

Essential - Knowledge, Skills, & Abilities:

• Strong interpersonal, written, and verbal communication skills.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to collaborate effectively across cross‑functional teams.
• Comfortable working both independently and within a team‑oriented environment.
• Strong analytical abilities and comfort working with client data.

Qualifications include:

• Bachelor’s degree in a related field.
• Minimum of 5 years of experience in account management.
• Demonstrated ability to build, maintain, and grow client relationships.
• Experience developing account plans and managing complex customer needs.