Outside Sales Counselor

Responsibilities

The Outside Sales Counselor's primary responsibility is to embrace Meritage Homes' active sales culture to generate new home sales by leveraging relationships with the Realtor and new home buyer and by utilizing all available tools to demonstrate value, selling, and closing homes with an emphasis on exceptional customer service. The Outside Sales Counselor will also serve as the liaison between the Realtor and new home buyers during the building process with construction, the Closing Department, and Title Company.

• Accomplish sales and customer service goals, and other objectives as determined by your Sales Leader.
• Maintain existing and cultivate new Realtor relationships through various methods that create long term partnerships and recurring business.
• Connect unrepresented home buyers to Realtors and foster the partnership through the home buying process.
• Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so our guests enjoy a quality experience as they tour our communities and homes.
• Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads.
• Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale.
• Proactively utilize CRM system to effectively and efficiently manage the discovery and follow-up strategies of all potential customers.
• Engage visitors and offer to demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can also be scheduled through available technology to make it convenient for the customer.
• Provide all pertinent community, home site, floor plan, and pricing information.
• Ask for the Sale.
• Drive traffic, travel to, and sell from multiple Meritage communities that meet the buyer's needs.
• Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community.
• Actively solicit both new and referral business using  to ensure effective prospecting skills are employed to help drive sales efforts.
• Ensure accurate and timely completion of all buyer paperwork and internal reporting information.
• Assist buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary.
• Communicate with and assist lender with customer loans, keep current on the status of each loan, and the requirements to expedite the processing and closing of all sales.
• Maintain knowledge of local markets, Real Estate laws/rules, public opinion, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
• Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, promotions, and more.
• Update the Buyer throughout the construction process. Act as point of contact for buyers throughout all phases of construction and closing; assist buyers with resolution of any questions or problems encountered during.
• Ensure customer satisfaction from initial visit to closing.
• Complete onboarding and other assigned training; strive to maintain, improve and promote the company's image with prospects, customers, homeowners, brokers within the community; establish and maintain relationships with realtors and mortgage brokers; attend weekly sales meetings or other meetings directed by management; perform special projects and other duties as assigned.
• Must be able to work nights, weekends, and most holidays.

Qualifications

Education:

• Minimum High School Diploma or educational equivalent required, some college coursework or Bachelor's Degree, strongly preferred.

Experience:

• 3+ years of previous experience in outside sales.
• Strongly prefer a minimum of one year of experience in new home sales, with a proven track record of success.

Technical Skills:

• Some states may require a valid Real Estate License. A plus in other states.
• Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.

Interpersonal/Communication Skills:

• Strong oral/written communication skills; excellent customer service skills.
• Excellent interpersonal skills; ability to effectively communicate and work with all personality types.
• Ability to present oneself with the utmost professionalism.
• Ability to handle stress and have the patience to work directly with prospective and new home buyers and Realtors.
• Customer-driven presentation skills, and the ability to communicate with confidence.
• Strong sales skills; ability to influence others; close large price point sales, and overcome objections.
• Team player with a demonstrated ability to work within cross-functional teams.

Judgment:

• Sound judgment with a high level of integrity.
• Self-directed;…